One to avoid. I ordered a case which wasn't even dispatched within stated delivery time. No contact to let me know what was happening; I had to chase them. When I got a reply from them they blamed Chinese new year (nothing mentioned about this at time of order) and offered to refund half the purchase price. That hasn't happened and my emails aren't being responded to. I explained that the case was for a child with severe SEN and that the delay was really detrimental for them, and there was no apology about that. Absolutely dreadful customer service.

Bad screen protector The actual case is nice, but the screen protector is terrible. If this is for kids, they should sell a glass screen protector with the case to ensure proper protection of the screen.

Great Customer Service When ordering my case, I had options for shipping; USA or Overseas. I opted for USA, as it was a quicker delivery, but was immediately notified that it would have to be shipped from overseas, as it wasn't available in the US Warehouse. The agent immediately requested a refund, as shipping was less (go figure) and my order was processed. Unfortunately, the timeliness of receiving the order from Hong Kong wasn't as I had hoped, but nonetheless, when I contacted an agent I was given the tracking number so I could track the shipment. Because this case is for the 7th addition iPad, and is pink & purple, I suspect that there was a delay in manufacturing. All in all, I was very pleased with the service I received.

Love the case, but... The product actually arrived earlier than expected. Excellent quality. The only cons were it was a struggle sliding the iPad in the case and that I can’t use a screen protector with the case as the case wrecked my screen protector and I could not put a new protector on. The handle is great.

The cover case is really good The cover case is really great, but the screen protector is a poor quality plastic that does not match the excellent quality of the product