Arrived very quickly Couldn't buy this product from a retailer in Australia so purchased directly from the Pure Sense website. Arrived to our address in Australia via FedEx in three days, that is better than the time most Australian retailers can deliver in. We have had the product before, this was a new case for a new iPad. It is a great product for kids and Im not aware of an equivalent product with any other manufacturer.

Bad screen protector The actual case is nice, but the screen protector is terrible. If this is for kids, they should sell a glass screen protector with the case to ensure proper protection of the screen.

iPad case is great. Customer service even better! Great product and price. Unfortunately, the case did not fit our iPad. Apparently I did not know the generation ours was…. My error as it is stated in the description. However, sent an email for a refund and response was within minutes, super responsive and refund issued immediately. 100% will order again when I get a newer iPad.

Great Customer Service When ordering my case, I had options for shipping; USA or Overseas. I opted for USA, as it was a quicker delivery, but was immediately notified that it would have to be shipped from overseas, as it wasn't available in the US Warehouse. The agent immediately requested a refund, as shipping was less (go figure) and my order was processed. Unfortunately, the timeliness of receiving the order from Hong Kong wasn't as I had hoped, but nonetheless, when I contacted an agent I was given the tracking number so I could track the shipment. Because this case is for the 7th addition iPad, and is pink & purple, I suspect that there was a delay in manufacturing. All in all, I was very pleased with the service I received.

We still have not received the items… We still have not received the items yet which is why I gave them only 2 starts. However, the response time from the company was quick and professional.