It starts with the fact that I asked… It starts with the fact that I asked you to apply the "freeship" coupon when we talked. I was told you would. You didn't. It ended with a box leaking hydrogen peroxide on my desk. After doubling the cost of the product for "hazmat fees" and shipping, the product arrived damaged with about 20% of the material leaked away. While I primarily blame the shipper for poorly handling the product, I was fairly shocked to see no packing material around the container. It was sealed in a plastic bag that certainly limited the amount of external contamination, but there was nothing to absorb any shock (i.e. packing peanuts). That is your responsibility. If I have to pay extra for a hazardous material to get delivered, I'd certainly expect certain precautions taken as justification for that cost.

Great experience! Great experience with really nice people. I highly recommend Chem Direct.

Great customer support The purchase took some time because of the supplier procedures and I totally understood that. The customer support was spot on, Autumn was great to work with she kept me updated through emails till the day that the product was delivered. I would absolutely recommend Chemdirect and will use them again in the future.

Great communication Great communication, very helpful and friendly team. Thank you for working with us! Cheers, Sarah Michels

Chemdirect was very helpful in getting the supplies we needed. Chemdirect was very helpful in getting us the supplies we needed. They made ordering process easy and provided great communication along the way.