Impressive selection but awkward purchasing policy ChemDirect has an impressive selection of chemical materials at reasonable prices. However, they seem to have a policy of restricting who can buy materials and a need to know what the material will be used for, unnecessarily delaying the process. This was overcome by a very helpful purchasing agent, but such delays are not policies of other chemical companies such as Sigma.

Great Prices! Products are easy to find. Prices are more affordable compared to other vendors. Free shipping is always a big help.

It starts with the fact that I asked… It starts with the fact that I asked you to apply the "freeship" coupon when we talked. I was told you would. You didn't. It ended with a box leaking hydrogen peroxide on my desk. After doubling the cost of the product for "hazmat fees" and shipping, the product arrived damaged with about 20% of the material leaked away. While I primarily blame the shipper for poorly handling the product, I was fairly shocked to see no packing material around the container. It was sealed in a plastic bag that certainly limited the amount of external contamination, but there was nothing to absorb any shock (i.e. packing peanuts). That is your responsibility. If I have to pay extra for a hazardous material to get delivered, I'd certainly expect certain precautions taken as justification for that cost.

Very knowledgeable staff Very knowledgeable staff and a willingness to work out shipment details that fit. We will utilize your firm to reorder as soon as we calculate our consumption rates.

Very responsive company Very responsive company, good customer service. I had an issue on an order which is my mistake but they processed a refund anyway.