Fetch either has lost or delivered… Fetch either has lost or delivered packages addressed to me to the wrong address on numerous occasions. Their customer service is non-existent and the best you can hope for is for them to tell you "Get a Refund from Amazon". They are both incompetent and not service oriented. In short they suck!

I live in Mesa AZ I live in Mesa AZ. after moving in we were notified by the leasing office that they were forcing all tenants to pay for fetch. We don’t have to use it but we have to pay for it. For anyone thinking about moving into an apartment community PLEASE be aware of all the charges added in after your base rent. When I first moved in the extras were about $80 now they are over $200. These services like fetch are scams and the apartments that use them are getting kick backs.

Poor Service My apartment complex, Denim Scottsdale, decided to use this service instead of the parcel locker room we have. Since using it, 2 packages have been lost. one was delivered to the wrong apartment, and they don't seem to be anything about it. THIS IS HORRIBLE SERVICE

it’s not a service when it makes getting your packages worse avoid. Package was scheduled to be delivered today, so we waited in. Agent claims to have attempted delivery but clearly is not being truthful as we were in all day. I contacted customer service (through online chat and have screen shots) and was told they would add it to the last delivery slot. Didn’t come again having now waited in all day and all evening. I don’t see the point in this “service” my advice is stick to an apartment building where Amazon delivers directly. This so called service is a dreadful.

This company has the worst customer… This company has the worst customer service I have ever encountered. They no longer have a phone support line. The apartment complexes cannot contact them. Packages disappear and if you move, the are not forwarded or returned to sender. They are “donated”.