Lost packages in Miami I've been living in my apartment for 2 weeks and thought I really liked the service but then, a package valued over $100 goes missing. Tracking shows it was delivered to their facility but it was not logged in or delivered to me. I have sent 3 emails with no responses. Their "live chat" also does not work as it just takes you to a screen that says "loading" indefinitely. I have no idea how to get a hold of someone or how to file a claim. Therefore I will have to file in a court of law next week. Apparently everyone has had at least a few packages go missing and the lack of response, help or accountability will really take you over the edge. *Note: Their response is asking me to email them however I have already emailed multiple times and received no response, hence the purpose of this complaint.

Fetch - If I could give a zero I would If I could give a zero, that would be the score. DO NOT let your building use Fetch. They lose packages frequently and then you spend an exorbitant amount of hours documenting proof of delivery, itemizing what was lost and then asked again and again and again to submit the proof. Building management does not help. Many of us feel we have a Bot communicating with us. I know that several people in my building are having a similar experience with packages saying they were delivered but they weren't. Sadly, it seems delivery people steal packages and the company doesn't do anything to resolve the situation.

Very very bad Wow. I couldn't agree more with the other reviews in this list. Fetch is an awful business model. Another level of complexity to the already complex logistics process. Fetch offers no plus for tenants, only a plus for management as they can wipe their hands and say "nothing to do with us, contact Fetch" Contacting Fetch is at best frustrating. The support they offer is slow and there is no live chat, no way to call (the number I was given by my management company is now invalid) and their attitude flippant. They treat every package as if it is a frivolous purchase not like it could be a credit card, an anniversary gift or perhaps medications. I would not move into another building that uses Fetch.

Poor Service My apartment complex, Denim Scottsdale, decided to use this service instead of the parcel locker room we have. Since using it, 2 packages have been lost. one was delivered to the wrong apartment, and they don't seem to be anything about it. THIS IS HORRIBLE SERVICE

extorsion this company with a few other snake oil sales people contract apartment complexes to buy into this idea of saving your packages from theft.....whats really going on is a money grab from fetch and the apartment communities to extort as much money as they possibly can from renters.....not giving renters a choice to opt out and forcing residents to pay up to 30$ dollars a month for a service they will never use is the scheme