Fetch either has lost or delivered… Fetch either has lost or delivered packages addressed to me to the wrong address on numerous occasions. Their customer service is non-existent and the best you can hope for is for them to tell you "Get a Refund from Amazon". They are both incompetent and not service oriented. In short they suck!

Fetch - If I could give a zero I would If I could give a zero, that would be the score. DO NOT let your building use Fetch. They lose packages frequently and then you spend an exorbitant amount of hours documenting proof of delivery, itemizing what was lost and then asked again and again and again to submit the proof. Building management does not help. Many of us feel we have a Bot communicating with us. I know that several people in my building are having a similar experience with packages saying they were delivered but they weren't. Sadly, it seems delivery people steal packages and the company doesn't do anything to resolve the situation.

ABSOLUTELY PERFECT! My delivery was delivered before the scheduled time and I am very, very happy about that! I would love to give the Fetch delivery person a 10-star rating!!! 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

This company is awful This company is awful. They have lost over thirty packages since my apartment started using them. Their customer service is trash. It's next to impossible to get a person, and when you do, they give you the same canned message about the research team every time. They recently forced us to change our delivery address, and promised that they would have weekly transfers between the old and new facility to accommodate those packages that got sent to the old address. However, when I had a few packages sent to the old address accidentally, they expected me to drive across a city the size of Connecticut to pick it up from their warehouse in person. I do not pay for that. They need to do their jobs and not make excuses. Edited to add: They had the audacity to threaten to dispose or discard my packages if I didn't pick them up in person. This company should reconsider its existence.

I live in Mesa AZ I live in Mesa AZ. after moving in we were notified by the leasing office that they were forcing all tenants to pay for fetch. We don’t have to use it but we have to pay for it. For anyone thinking about moving into an apartment community PLEASE be aware of all the charges added in after your base rent. When I first moved in the extras were about $80 now they are over $200. These services like fetch are scams and the apartments that use them are getting kick backs.