extorsion this company with a few other snake oil sales people contract apartment complexes to buy into this idea of saving your packages from theft.....whats really going on is a money grab from fetch and the apartment communities to extort as much money as they possibly can from renters.....not giving renters a choice to opt out and forcing residents to pay up to 30$ dollars a month for a service they will never use is the scheme

Lost packages in Miami I've been living in my apartment for 2 weeks and thought I really liked the service but then, a package valued over $100 goes missing. Tracking shows it was delivered to their facility but it was not logged in or delivered to me. I have sent 3 emails with no responses. Their "live chat" also does not work as it just takes you to a screen that says "loading" indefinitely. I have no idea how to get a hold of someone or how to file a claim. Therefore I will have to file in a court of law next week. Apparently everyone has had at least a few packages go missing and the lack of response, help or accountability will really take you over the edge. *Note: Their response is asking me to email them however I have already emailed multiple times and received no response, hence the purpose of this complaint.

Fetch losing Christmas presents! Fetch lost a few of my Christmas gifts, where various vendors staged and have pictures of them delivering items to the warehouse. Fetch lost my items and state it is not their fault and to file claims with the vendor. No accountability is given for this service and I would not recommend moving to a location where fetch handles packages.

Fetch is terrible … Fetch is the absolute worst package delivery service one could ever ask for! You would think they could manage to at least deliver a package to the correct apt#. Once its made it thru their unorganized warehouse which ive had the distinct pleasure of visiting when they lost my package in it. I was not alone i joined 20 other people with the same issue, for some it was their 3rd attempt. Do not use this service your better off paying for an alternative locker or PO box service.

This company is awful This company is awful. They have lost over thirty packages since my apartment started using them. Their customer service is trash. It's next to impossible to get a person, and when you do, they give you the same canned message about the research team every time. They recently forced us to change our delivery address, and promised that they would have weekly transfers between the old and new facility to accommodate those packages that got sent to the old address. However, when I had a few packages sent to the old address accidentally, they expected me to drive across a city the size of Connecticut to pick it up from their warehouse in person. I do not pay for that. They need to do their jobs and not make excuses. Edited to add: They had the audacity to threaten to dispose or discard my packages if I didn't pick them up in person. This company should reconsider its existence.