There customer service is the worst I needed to adjust my delivery date for my containers due to my closing date of the house being pushed back. They were not helpful at all in assisting me with that and wanted to continue to tack on fees. Every other company I was working wig did not have any issues in rescheduling.

First time user - they were OK This was the first time using Door-to-Door. It got set up OK but the representative who assisted me didn't seem very confident in the information (pricing) she was providing. I paid extra for expedited delivery and was supposed to get a follow-up confirmation but that never happened. On the front end, the actual drop off and pick-up was super easy and the delivery person was great. On the other end however, there was some hassle in getting it delivered when we wanted it (had to place a few calls.) It all ended OK and our possessions arrived in good shape but communication could have been better.

Ordered a taxi for 6.30 pm wasn't told… Ordered a taxi for 6.30 pm wasn't told they were busy. After a few calls to the rank.the taxi finally turned up nearly a hour later.poor service.

Terrible experience never again. Terrible experience never again. They did not contact me and take it as my blame when they came to the wrong place, at the same time no prove of them being around the accommodation to collect my boxes. Then they request me to put those boxes into a collection for them to pick them up- Did not happen as well. Then they start to blame me for the wrong address when I emailed them the right one. Late reply and terrible communication.

Worst moving experience This is a company that thinks that management getting involved in a serious issue is somehow going above and beyond in service. They completely missed the pickup date, then they couldn't manage to work anything out with us for drop off. Finally, something was worked out because of the kindness and persistence of others. Customer service was rude and presumptuous. Any marginal compensation was severely delayed because it was mishandled, much like everything else. Many pieces of our furniture were damaged, even though we provided materials for packing. Would never recommend and actually will continue to advise friends and family to avoid anything to do with this "moving/storage" company.