Jennifer Strand
GBI cannot wait to replace this company Update: No, I dont want to discuss this further. You had your chance but your lack of quality customer service blew it. I cannot wait to replace this company! They admittedly changed their billing technique and I haven't gotten a bill since. Now I'm in COLLECTIONS over bills I could pay 10 times over. The replies I have gotten from agents is useless and condescending. RUN do not walk AWAY from this crappy company.
Erica Smith
GBHarassing phone calls Harassing phone calls. I block their number and they keep calling on new phone numbers. You cant get an actual person on the phone with their corporate office to try and file a complaint. Ive told them numerous times to stop calling me and they just dont care.
Greg
GBDoes anyone work there? For nearly 2 weeks our company has been attempting to get set up and rectify an issue when printing labels. Impossible to talk to anyone and the Chat agent is NEVER available. I can't say they have bad customer service because I have yet to have any! UPDATE: All issues have been cleared up...
Ksu
GBannoying cold calls Rates aren't as competitive as they claim. Constantly get cold calls from different reps every couple weeks. Pushy and got upset when I said we weren't interested in their services. Annoying, especially how pushy they've been this whole year.
Business Owner
GBTrusted My Gut I put a lot of stock in reviews typically, but after going through the sales process with my rep, I decided to go with my gut instead of what I was reading, and turns out it was the right call. They laid out exactly what kind of savings I'd see, and even 4 months into the service, they've consistently delivered. I haven't had to use the customer support yet, but I'd imagine it would be better than UPS or FedEx's.