Absolutely horrible organization. Absolutely horrible organization. Movers at pickup arrived 8 hours (yes, 8 full hours) late. They then apologized and offered $100 in credit (I had to pay the mover 5x that for just sitting around at my house). At the destination, they claimed goods had already arrived but they were still in transit. Regardless they started my "free storage" period and charged me an additional USD$300 for two extra days. Never using those guys again.

Product received is different from… Product received is different from image shown on website. I have ordered Strapping Tool Kit, image shown on website looks premium quality product with good finishing and received product is totally different and of low quality. Even after taking one month followup with customer care they said that product is as per order. Lost trust in this company.

My secured belonging was delivered with… My secured belonging was delivered with several items broken. I filed an insurance claim with the insurance I purchased, and they denied my claim with their analyst stating," the driver and truck were not in any accidents," so I am at fault for my broken items. The items the reckless drivers broke totaled $1400, but Upack did not care. They do not care about their customers. I have used this company thrice in the last four years and spent nearly $10K, so I am very disappointed.

JustPerfect Other than telling me I needed packing blankets & tie-down straps it would've been good to know I also needed one medium-length-shank padlock for uPak door itself. Yes, I could've read everything UPak emailed me & those things may have been mentioned, but the phone call including those few important bullet points is good for peeps who don't take the time to read stuff when they're too busy in the moving process. (Loved the tutorial on website for packing art/mirrors).

Drivers are hiding something I live in a guarded community that requires all drivers to show their state-issued ID at the gate when entering. I told them when I booked the container that someone would need to show their ID at the gate, and they said it wouldn't be a problem. The U-Pack/ABF driver refused to show his ID and became verbally aggressive with the private security company, so I am forced to rearrange my cross-country move. This will cost me another $1,000 because now I will need a hotel for a week. The U-Pack/ABF dispatcher also called me when the driver arrived. He immediately began yelling at me about the private security company of whom I have no affiliation with and no control over. These people have been rude and unprofessional with both myself as well as the security company at my community. Go with PODS. U-Pack has proven to be sketchy. I don't know what their drivers are hiding but they have cost me quite a bit extra now. When I attempted to reason with them, they had no reasoning. The three people I talked to were rude and unprofessional, and utterly unwilling to offer any sort of compromise. I also emailed them as per their comment below and they never replied.