Product received is different from… Product received is different from image shown on website. I have ordered Strapping Tool Kit, image shown on website looks premium quality product with good finishing and received product is totally different and of low quality. Even after taking one month followup with customer care they said that product is as per order. Lost trust in this company.

This is a terrible moving company!! This is a terrible moving company!!! They present themselves as professionals who include damage insurance should any of your belongings be broken. In reality, they do not take responsibility for their own drivers and any damage they cause. My driver apparently ran off of the highway which caused my “entire” 26 foot load of personal items to be damaged. Many breakable things were destroyed beyond all repair. U-Pack refused to take responsibility because their driver failed to report the accident. I would highly recommend NOT using U-Pack to transport anything you care about!

Everything destroyed. All of my appliances were broken and every single piece of furniture was smashed. I would have been better off giving my appliances away and buying new ones instead of letting upack destroy mine. Don’t waste your time and money getting ripped off by upack.

A -10 Star Review If it were possible to give a company a -10 star review, I would. As a US Army veteran, I have moved every to to three years for 11 years. I’ve also moved four times as a private citizen and using Upack was the worst moving decision I could’ve made. There are so many steps to scheduling your Upack trailer delivery, picking up the trailer and unpacking it that I couldn’t keep up with which number I’m supposed to call at which time. Yesterday, we finally began unpacking our trailer and are finding many things broken. In addition, Upack referred us to Moving Staffers as one of their preferred companies to help unload the Upack trailer. That was also a disaster. I ended hiring a second moving company to help us the night before my scheduled move. Do not use this company. It will make your cross country move substantially more challenging and stressful.

Couldn't Have Been Better. This is the second time we used U-Pack. The entire staff, from customer service to drivers, is professional & polite. We took a bit longer to load due to illness & weather. No extra fees were charged. We also received a small senior or veteran's discount. Nice to be treated like a human rather than an account number.