Good price for the short term need that… Good price for the short term need that I had. Communication is opportunity for this place. I waited an hour because office representative was helping other client but no sign or so visible. Other issue was elevator malfunction. Received an email for day one, but then silence for next few days without message on website. I called and spoke with people outside of Chicago who weren’t knowledgeable about the issue, so I made the trip to the storage for no reason. Office lady in 2001 N. Easton was super helpful, knowledgeable and nice, big plus for the company!

Billing For whatever reason, this company cannot issue monthly invoices anymore. In February, I requested the invoices for December 2021 & January 2022. I received 20 emails, which all had an invoice for October. When I asked them again to send the correct invoices. They had no reply. Now I need the invoices for February & March 2022!

OUT OF ALL STORAGE FACILITIES I HAVED USED, SELF STORAGE 1 WILL PRO-RATE YOUR FEES. SELF STORAGE 1 has been the only facility that I have used that will pro-rate your monthly fees for however long you have used the facility for storage. The representatives are very nice and always helpful in assisting you with your needs. I am disabled, and all the help counts. The facility also will take your packages for delivery for the customers. This is why I have always chosen and will continue to choose Self Storage 1 for the steel doored units, 10 feet ceilings, and the customer service. Thank you Self Storage 1!

So helpful with the paperwork! -

Excellent service I have had a unit for many years at this building and the staff is excellent! They are very professional and helpful.