Billing For whatever reason, this company cannot issue monthly invoices anymore. In February, I requested the invoices for December 2021 & January 2022. I received 20 emails, which all had an invoice for October. When I asked them again to send the correct invoices. They had no reply. Now I need the invoices for February & March 2022!

The staff and service have been great The staff and service have been great; I highly commend each of them for their professionalism and helpfulness. My wife and I have used their storage for multiple lockers for multiple times and could not be more pleased and their fees are very reasonable for the services provided. Bill H

Good price for the short term need that… Good price for the short term need that I had. Communication is opportunity for this place. I waited an hour because office representative was helping other client but no sign or so visible. Other issue was elevator malfunction. Received an email for day one, but then silence for next few days without message on website. I called and spoke with people outside of Chicago who weren’t knowledgeable about the issue, so I made the trip to the storage for no reason. Office lady in 2001 N. Easton was super helpful, knowledgeable and nice, big plus for the company!

Excellent experience Excellent experience. This is the second time I have rented from Self Storage 1. Bianca and Shounice were so helpful in assisting me with picking the right unit and ensuring all my questions were answered.

Good Location I have used this facility two different times. The most recent time, I only was supposed to use it for 6-9 months and then life happened and it was 3 years later! Staff is helpful. Location is good because there is little traffic in front of the loading bays, as well as enough parking in front if the bays are occupied. I liked having off-hours that I could go in the facility. Easy to pay with online portal and recurring payments.