Highly recommend SelfStorage 1 - Lincoln Park Everything from finding and securing a unit (including setting up billing and insurance), to actual storage during the summer, (it was for our college student while she was home here in CO for the summer), to move-out day, the final check-out, went so smoothly and seamlessly. The front desk staff members are FANTASTIC - professional, friendly, efficient - keep up the great work! Should we need to store things again, we'll be back. A couple more things: The security and climate controlled environment are/were also excellent.

Good price for the short term need that… Good price for the short term need that I had. Communication is opportunity for this place. I waited an hour because office representative was helping other client but no sign or so visible. Other issue was elevator malfunction. Received an email for day one, but then silence for next few days without message on website. I called and spoke with people outside of Chicago who weren’t knowledgeable about the issue, so I made the trip to the storage for no reason. Office lady in 2001 N. Easton was super helpful, knowledgeable and nice, big plus for the company!

Good Location I have used this facility two different times. The most recent time, I only was supposed to use it for 6-9 months and then life happened and it was 3 years later! Staff is helpful. Location is good because there is little traffic in front of the loading bays, as well as enough parking in front if the bays are occupied. I liked having off-hours that I could go in the facility. Easy to pay with online portal and recurring payments.

Impossible to reach, terrible customer service I’ve had a terrible experience at Self Storage 1- The customer service is the worst I’ve ever seen. There’s no way to contact the office directly, instead I’ve had to call the phone number, leave a message, and wait around hoping for a call back. They’re uncommunicating and purposefully misleading. I’m still waiting for a response to confirm that they will stop charging me for a unit I moved out of months ago.

I love the culture of EXCELLENCE! Excellent customer service! Everyone in the office was helpful and friendly. All emails were answered promptly. Communication was clear and to the point. Loved my experience. Will use Self Storage 1 again!