Amazing customer service I accidentally placed my order three times which would have totaled to about £800...instead of just sending out the order which would have been hell for me to send back Lillian messaged me to double check that I meant to...which i obviously didn't! She cancelled the other two orders and advised me the money would be back in my account in a reasonable time! THANK YOU LILLIAN xxxx

Amazing These extensions are amazing. I have purchased much more expensive extensions at a beauty supply store and they don't even compare to these. They are extremely soft and the light brown has great highlights in them and it matched my exact hair color. These are light and extremely comfortable. I will definitely be purchasing more. I also got the little one clip highlight extensions. So far I love everything and will definitely not be buying anything else from anywhere else.

Low quality product - they will not provide me return details I purchased flip in hair extension - it has arrived with very poor quality of hair and product. I want to return it for a refund which is simple ? No - I keep getting chased with emails about Exchange, what is wrong with the product, why don't you like the product which is delaying my refund. After a week of trying I have not been provide with any return address and want to charge 30% restock fee. China based company. Avoid.

No information regarding the package. I haven't recieved a conformation email saying my order was placed.. I received an email saying that my payment wasn't successful after I paid for it and got an order number. The number they have on the website doesn't work, every time I call it doesn't even ring. I can't sign in to my account. They send you a password and when I put the password in they told me that it was wrong. I know money was taken out of my account and I want a full refund or the hair that I ordered. I ordered it Monday and asked for express shipping and still haven't heard anything about the package being shipped out or anything.

I would give a below 0 rating if… I would give a below 0 rating if possible. Ordered on 12/18/19 and STILL don't have tracking information. They WILL NOT respond to any live chats. emails or phone calls. BEWARE of this company.