I viewed Adroll's stats on my two … I viewed Adroll's stats on my two stores' advertising as HIGHLY SUSPECT, so I ran a test. I opened a brand new store with June 2017 online revenue of a mere $530, Adroll lied with a June report of $11,845 of Attributed Revenue from the $280 ad expense!!! BWAHAHAHAA adroll is a farce. AVOID Adroll.

When I first began onboarding When I first began onboarding, a bug in the welcome screen prevented me from using AdRoll (reproducible on both Chrome and Firefox). There was no way to cancel the account from this screen. 4 weeks later, I received a £60 charge and no refund offer despite never having used the product. Needless to say, it's one of the most poorly handled onboarding experiences I've encountered and has put me off additional investment. Doing further research on AdRoll, I see this is a common problem. I've been recommended Criteo and ReTargeter as alternatives.

Great Tool & Great Account Managers We have had two amazing Account Managers, Randi & Wes, who have helped us with strategies, goals we want to accomplish, and support. The platform has been very easy to use with the help of our Account Managers. The shortage of our company staff to use all the tools of the platform would be the only negative. We are getting new leads, that we are wanting to accomplish, and our average order value has gone up.

Worst advertising Platform ever Worst advertising Platform ever. It's so hard to use. They say you can optimize for conversions, but it doesn't work. Their Customer Support reps are stupid and do not understand anything. I'm chatting with Sobhana K and all of a sudden she just left the chat. Horrible!

Absolutely AWFUL customer service Absolutely AWFUL customer service. You will never get a meaningful answer on anything! The platform is also extremely limited in terms of what advertisers can control. There is no way to exclude ad placements, control days or times when ads run, make bid adjustments and so much more.