randall cate
GBMy first thought was adroll Adroll does a great job getting our name out there. We used to have a rep (Traci) that would call me every 2-3 weeks, and review how it's going, make suggestions, and helping develop strategies. We were transferred to a new rep, whom we've heard from, I think twice in over a year? I like the service, just disappointed there isn't more assistance.
Adrian Dobson
CAWe tried to place ads using Ad Roll and were rejected due to sexist double standards We tried to place ads using Ad Roll and were declined as too adult. We sell men's underwear that may show an exposed rear. Their own blog shows how succesful they were and gave an example to an online women's underwear to store "Lounge". We pointed out that "Lounge" website was full of photo's with exposed rear shots but were basicaly ignored.
Lorenzo Molina
ESGood service Alan Walsh started being our account manager a couple of months ago. Since then he has showed real interest in our goals and priorities in the platform and helped us to optimize our performance by giving good advice. He's been really willing to help from the very first minute. L.M. (EU Business School)
Ella
CAExcellent service We used AdRoll to do remarketing campaigns a lot. It is easy to use and could satisfy our different business needs. It now has been a vitally important platform for our business success. Their client service is terrific! Whenever we have questions, we will get immediate feedback and support from them. Thank you, Carson, for your always kind support.
Tom Riglar
GBWhen I first began onboarding When I first began onboarding, a bug in the welcome screen prevented me from using AdRoll (reproducible on both Chrome and Firefox). There was no way to cancel the account from this screen. 4 weeks later, I received a £60 charge and no refund offer despite never having used the product. Needless to say, it's one of the most poorly handled onboarding experiences I've encountered and has put me off additional investment. Doing further research on AdRoll, I see this is a common problem. I've been recommended Criteo and ReTargeter as alternatives.