Great Customer Service I have reached out to the Techless team to learn more about the specific features and they were so timely and helpful with their responses. It is very obvious that they care about making a good product.

Awful Awful! Has so many issues with texts coming through and when they do they are very delayed. Customer service is terrible… they will scam you if you return it. Sent me a picture of a phone with a scratch on it which was not there prior and charged $150 for it. Disgusting scam

Back to the Basics with Exceptional Customer Support Let me just start off by saying that Techless is a great company! From their mission to their customer support, they are intentional, thoughtful, and care about their customers. I bought the Wisephone 1 in 2022 when I needed to decrease my screen time, phone notification anxiety, and addiction to always being on it, and I can definitely say it has exceeded those expectations! I'm not distracted by phone, I no longer feel that phantom "buzz" in my pocket of a possible notification, and my focus on other things has increased 10 fold without needing to scroll on social media or play games when I "have" the time. So why 4 stars instead of 5? Well, just like any newer company, they are continuing to build great tools that align with their mission and values, but at times run into bugs and errors. I have had to get used to the fact that a Wisephone is not an iPhone, what I used to have, meaning its not nearly as smooth functioning with everything we expect a smart phone to have. However, the most basic needs of a phone are met exceedingly well and they continue to improve monthly and add new tools to enhance their users experience. For example, they make this phone feel like a Smart phone with its style and overall functions, but without all the notifications and anxiety that a typical smart phone has. A few examples of the minor differences from an iPhone is that the screen refresh is not as smooth, button clicks are a little more picky about where you tap your finger, and accepting calls while already being on the line can sometimes drop both calls (I'm told they are working on this). Despite these differences in performance from what we consider to be normal to Smart Phones, I have kept my Wise Phone because it still delivers on that number one goal of reducing my phone time and anxieties and increasing my focus and productivity ten fold. As Wisephone continues developing, they continue to release app updates almost monthly and OS updates regularly which has allowed me to appreciate their focus on improving quality. In addition to quality, they have exceptional customer support! For example, I recently had a more serious, and unique bug on my phone - which was the first in 2 years - where my contact names and messages didn't sync correctly. The support team worked around the clock, updating me by the hour at times on what they were doing to fix the problem. I felt supported, valued, and communicated with as they followed up, and in the end the bug was fixed. I hope this detailed review can give you the confidence you need to know that investing in Techless is worth your time and more than worth the sacrifice it may take to do away with the conveniences we are all used to with the normal Smart Phones of today. I for one appreciate getting back the basics of what a phone should be.

Be cautious, yet patient... Be cautious, yet patient... Initial review...2/24/23 According to AT&T in my area the company says they (do not carry any 4G SIMS), Verizon (said they may be able to find a 4G SIM, but not sure if it will work), and our local provider (not a supported carrier, but had to try) will not work, all say that they do not have 4G LTE SIM Cards or do not partner with techless. As for the most common error message..."No SIM" message comes on after being in the device for a moment. One of the Verizon reps said the device is international and unable to work. I realize that Techless says they partner/receive support from multiple known carriers, but in my case and at the moment 3 available carriers are unable to do anything with the phone. Let's see what they say about my request to return and receive a refund. Update...3/4/23 After discussion with the very helpful Techless Customer Support team. The issue with the "No Sim" message has been eaaily fixed and the phone works great. Thank you to the Techless team for your patience and working with us.

Your tech support team is outstanding Your tech support team is outstanding. My son found ways to evade the access restrictions built into the WisePhone and in doing so disabled his phone. Your team helped restore the phone's functionality and block the loopholes my all-too-creative son discovered.