Great Experience Great experience. Would recommend their service to friends and family. Thank you RJL

Great service! Richard over at RJL was incredibly helpful, came up with timely solutions for us, and provided impeccable service. Where other companies failed to deliver on our short timeline, Richard quickly sourced the hardware we needed, and had it shipped directly to us in the field. Thank you!

Little Accountability & Insufficient Order Status Communication The product information when you order is not always accurate. Sometimes orders ship directly from manufacturers, but there is no way for a customer to know that before you place an order. In fact, even when the order is marked in stock, it was my experience that in can actually be out of stock, and not ship in the originally-specified 1-2 days. When confronted about this discrepancy after not receiving an order for weeks, there was no accountability, ownership, or acknowledgement of the oversight. Just a flippant "your choices are to wait for the shipment (couldn't even offer an ETA), or cancel. What do you want to do?" Subsequent conversations with the owner were professional and civil, but they still denied that the product was ever marked in-stock to begin with, despite my specific experience to the contrary. Even if an item is out of stock (and you somehow miss that during ordering, or it is incorrectly marked during checkout) there is no order-specific notification or email to inform the customer "hey, your specific order was out of stock, be aware that delayed shipping will apply to your order." You're left to rely on a canned, generic, applies-to-any-and-all-orders message of "any out of stock order, if placed, may require additional time to ship." How this strategy is viewed as sufficient and appropriate customer communication with regards to order status is rather baffling, especially given the otherwise diligent communication by management after a customer service issue is brought up. I eventually received my order, and management was accommodating once this all became an issue, but they still seem to want to standby their existing system and order notifications that got them needlessly in this position to begin with, so I can't in good faith recommend ordering through this vendor if you are absolutely depending on items within a certain deadline.

I need to do more business with RJL! The BEST! Richard Logis was prompt, direct, knowledgeable, and courteous with our emergency order last week...our first order we placed with RJL. I was hesitant to work with a new vendor, but after working with Richard and feeling confident he knew exactly the product I was looking for and that we'd get it in the timeframe we needed, we placed the order. His follow up - sending tracking notifications without asking even! - was impeccable! I wish all of our vendor-partners operated this way! 10 stars!

I ordered an envelope feeder on Dec 5 … I ordered an envelope feeder on Dec 5 and have yet to receive, however my credit card was charged in my December billing cycle. I've made multiple attempts to contact the company via email, telephone and I've even tweeted them as of today and haven't received a response. The Contact Us options on the site don't appear to be functioning either. I'm almost at my wits end with my only recourse at this point is to dispute the charge --- very frustrated! Update -- after writing this message I was contacted by a representative from rjl who is attempting to rectify my situation.