Rerquesting accolades is all I've heard since placing my order ... Umm, have you shipped the items that I ordered? Did you combine them to reduce the shipping cost? I could share an experience if I had one to share. I am completely in the dark. Have you processed my order? Has it shipped? Is there a tracking number? Now, you're making me nervous ... -Robert

I placed my order on February 28 I placed my order on February 28, 2019. Today is April 1, 2019 and I have yet to have anyone answer the phone or reply to my voice mail messages. This is terrible costumer service. I will also be looking for my refund.

Great to work with! Intially we were just looking for some rf terminals to replace the existing ones that we have in our warehouse and the problem was that we needed more than just the RF terminals. The workflow was too complicated. Val helped scope out the project and introduced us to a simple off the shelf software that with minor tweeking worked perfectly with our older mainframe system. We now regularly use RJL for anything barcode related.

I ordered an envelope feeder on Dec 5 … I ordered an envelope feeder on Dec 5 and have yet to receive, however my credit card was charged in my December billing cycle. I've made multiple attempts to contact the company via email, telephone and I've even tweeted them as of today and haven't received a response. The Contact Us options on the site don't appear to be functioning either. I'm almost at my wits end with my only recourse at this point is to dispute the charge --- very frustrated! Update -- after writing this message I was contacted by a representative from rjl who is attempting to rectify my situation.

Great purchasing experience but communication seems poor I ordered 2 printers 7 days ago and have not received a shipping notification. Unlike other online retail operations, I feel in the dark about my order. Not purchasing with this company before, and never heard about them before, I'm beginning to be skeptical about my buying experience. Even when I order items from China, I at least get a notification that the order is processing. I hope this company proves me wrong. The only corispondance I've received was a link to this survey, so as they asked; I'm leaving a review. I'm not happy that my item hasn't shipped in 7 days and I'm not happy with zero communication about my order. The buying experience was pleasant though.