After 3 weeks of waiting for my product … After 3 weeks of waiting for my product I decided to e-mail them to see where my item was. I did not receive a response after 2 days. I then called. I was told that my product was in stock but did not ship and he did not know why. What I did get promptly was the invoice and paid it immediately. Very poor service

Excellent overall. I had a very positive experience with RJL. I was able to find a set of headphones that were in stock and ready to ship that I had been unable to find elsewhere (Amazon was 7 weeks for shipping!) There was some slight confusion on my end regarding order status, but a phone call and email (answered within an hour) cleared things right up. Every employee I spoke with was friendly and knowledgeable. I highly recommend RJL to anyone that needs quality electronics and outstanding service. Thanks again, RJL!

Great service! Richard over at RJL was incredibly helpful, came up with timely solutions for us, and provided impeccable service. Where other companies failed to deliver on our short timeline, Richard quickly sourced the hardware we needed, and had it shipped directly to us in the field. Thank you!

I need to do more business with RJL! The BEST! Richard Logis was prompt, direct, knowledgeable, and courteous with our emergency order last week...our first order we placed with RJL. I was hesitant to work with a new vendor, but after working with Richard and feeling confident he knew exactly the product I was looking for and that we'd get it in the timeframe we needed, we placed the order. His follow up - sending tracking notifications without asking even! - was impeccable! I wish all of our vendor-partners operated this way! 10 stars!

Little Accountability & Insufficient Order Status Communication The product information when you order is not always accurate. Sometimes orders ship directly from manufacturers, but there is no way for a customer to know that before you place an order. In fact, even when the order is marked in stock, it was my experience that in can actually be out of stock, and not ship in the originally-specified 1-2 days. When confronted about this discrepancy after not receiving an order for weeks, there was no accountability, ownership, or acknowledgement of the oversight. Just a flippant "your choices are to wait for the shipment (couldn't even offer an ETA), or cancel. What do you want to do?" Subsequent conversations with the owner were professional and civil, but they still denied that the product was ever marked in-stock to begin with, despite my specific experience to the contrary. Even if an item is out of stock (and you somehow miss that during ordering, or it is incorrectly marked during checkout) there is no order-specific notification or email to inform the customer "hey, your specific order was out of stock, be aware that delayed shipping will apply to your order." You're left to rely on a canned, generic, applies-to-any-and-all-orders message of "any out of stock order, if placed, may require additional time to ship." How this strategy is viewed as sufficient and appropriate customer communication with regards to order status is rather baffling, especially given the otherwise diligent communication by management after a customer service issue is brought up. I eventually received my order, and management was accommodating once this all became an issue, but they still seem to want to standby their existing system and order notifications that got them needlessly in this position to begin with, so I can't in good faith recommend ordering through this vendor if you are absolutely depending on items within a certain deadline.