Little Accountability & Insufficient Order Status Communication The product information when you order is not always accurate. Sometimes orders ship directly from manufacturers, but there is no way for a customer to know that before you place an order. In fact, even when the order is marked in stock, it was my experience that in can actually be out of stock, and not ship in the originally-specified 1-2 days. When confronted about this discrepancy after not receiving an order for weeks, there was no accountability, ownership, or acknowledgement of the oversight. Just a flippant "your choices are to wait for the shipment (couldn't even offer an ETA), or cancel. What do you want to do?" Subsequent conversations with the owner were professional and civil, but they still denied that the product was ever marked in-stock to begin with, despite my specific experience to the contrary. Even if an item is out of stock (and you somehow miss that during ordering, or it is incorrectly marked during checkout) there is no order-specific notification or email to inform the customer "hey, your specific order was out of stock, be aware that delayed shipping will apply to your order." You're left to rely on a canned, generic, applies-to-any-and-all-orders message of "any out of stock order, if placed, may require additional time to ship." How this strategy is viewed as sufficient and appropriate customer communication with regards to order status is rather baffling, especially given the otherwise diligent communication by management after a customer service issue is brought up. I eventually received my order, and management was accommodating once this all became an issue, but they still seem to want to standby their existing system and order notifications that got them needlessly in this position to begin with, so I can't in good faith recommend ordering through this vendor if you are absolutely depending on items within a certain deadline.

I bought a laptop from RJL on … I bought a laptop from RJL on 3.28.2017. Waited too long to have it shipped, so I called to cancel. The person on the phone said that they don't ship to residential addresses and that my order hadn't even been processed. In addition, my order had been flagged for fraud which it was not. If it was "flagged for fraud" why was I not informed and why was my order not immediately canceled and the money immediately returned? Also, I have no idea why it was "flagged for fraud". I hope that if a person actually DOES use a fraudulent card, that the company has the audacity to actually contact the CC or banking company to inform the CC holder. Never will do business again and highly discourage anyone else from using RJL.

Updated Review - Waiting for order to arrive. I placed an online order #2519 on January 1st. Had some issues, but with Richard Logis' help, we should be receiving our order soon. Richard was very helpful with explaining the issues that occurred with my order. He will handle the order himself to be sure there are no other problems. We will watch for order to arrive. He is a very nice man. Thank you Richard. (I will update this review upon conclusion of order.)

not great ordered a product from the website and then was told several days later that it was unavailable. no mention on the website that it was coming from a third party.

After 3 weeks of waiting for my product … After 3 weeks of waiting for my product I decided to e-mail them to see where my item was. I did not receive a response after 2 days. I then called. I was told that my product was in stock but did not ship and he did not know why. What I did get promptly was the invoice and paid it immediately. Very poor service