Personalised consultation I visited Boots in Woking, Surrey , today and had excellent customer service from the consultant Patsy Gill. She has worked for Estée Lauder for so many years and I worked with her 25 years ago . She colour matched me with the perfect foundation and as well as that I bought the night repair serum . A lovely experience from a dedicated beauty consultant.

Only order if you can get signature delivery Product not delivered to my house. Contacted Estee Lauder to be told it's no longer there problem once it's picked up by the carrier. They have zero fault. Go up your neighbors or contact the carrier. Now to find new product as I refuse to give money to a company who doesn't back there product being delivered. 2md and last time ordering online.

I'm very disappointed with your answer… I'm very disappointed with your answer about Chinese duty free products Although knowing that Estee Lauder's firm discount policies cannot be announced. But the team can completely answer other questions that are not related to the information security. I feel that the company does not take appropriate measures to protect the rights of users even when receiving direct response emails like this.

Dishonest promotion If I could give zero star, I would. Went on the website and was told if I signed up to them and then entered a particular code I would get 15%off. This I duly did. I was then told I didn't qualify for the discount. I repeated the process three times to make sure I'd followed the instructions but still the same result. This is clearly totally dishonest and misleading information if not downright untrue. I am guessing the company relies on people shrugging and buying the product anyway, even without the discount. I didn't.

Awful consultation Awful. Really wanted to buy the double wear sheer foundation but the counter staff in john lewis solihull didn't understand basic requests such as, will it suit menopausal skin. Think she found it quite funny when I explained my hot flushes and my concerns about durability throughout the day. Message. Estee Lauder .......don't let younger employees make older customers feel unimportant and that they are wasting their time