Loyalty program t&cs make it a pointless endeavour. Buy from Boots and get points. FAO: Estee Lauder I already spoke to someone before writing my review. Look at how bad your rating is and maybe, I don’t know, improve? I love the double wear foundation, but the loyalty program is a bit of a farce. Yes I should have read the terms and conditions in full, but who’d have thought you spend all that money to be granted a birthday gift, only for there to be conditions, it’s a birthday gift, if you’re going to do those things fairly it should be complimentary in addition to any pre-existing offers. Because of the ‘only one offer per order’ rubbish, I managed to jump right through ‘be enthusiastic’ to ‘be envied’ and I can’t access either full sized products because there’s an automatic 25% off. If I even could I would have to choose either/or full size offer, even though I’ve spent enough to qualify for both. It seems pointless to have loyalty programmes if it’s near impossible to qualify and to claim your gifts. I won’t be buying directly again and I genuinely wish I had bought what I needed from Boots because atleast I’d have earned points with my order. The loyalty programme lures you in but has no intentions of following through because rubbish t&c’s

Dreadful packaging cheap cardboard box Dreadful packaging in the estee lauder youth dew dusting powder, no container just powder in a box cheap cardboard that tears easily I purchased this from boots.com website as a Xmas gift, and when I saw it I was horrified at how cheap and awful the packaging was so I returned it straight away. I could not find an email address for EL so I was messaging some agent with my complaint which was a Complete waste of time. Never again will I buy from Estee Lauder as customer care is non existent.

Only order if you can get signature delivery Product not delivered to my house. Contacted Estee Lauder to be told it's no longer there problem once it's picked up by the carrier. They have zero fault. Go up your neighbors or contact the carrier. Now to find new product as I refuse to give money to a company who doesn't back there product being delivered. 2md and last time ordering online.

I had a wonderful experience with Estee… I had a wonderful experience with Estee Lauder , from begining to end . I received a discount code by Email , I went on the website was so easy to use , ordered products for myself and my daughter , received my discount and on top received some wonderful free samples that I cant wait to try. The postage was free and super fast and even arrived on a Saturday ! Great experience , will def use the website again and purchase from it . The service I received was all round fantastic thank you so much 🥰🥰

I placed an order for $100+ I placed an order for $100+, but they cancelled it without any explanation. I combined the set of beauty products and make up. Now, the black Friday is gone and I ended up with nothing. It's my first and last experience with Este Lauder. EXTREMELY DISAPPOINTING. DON'T RECOMMEND and will spend my money elsewhere and will make sure it's not the part of Estée Lauder family.