Dishonest promotion If I could give zero star, I would. Went on the website and was told if I signed up to them and then entered a particular code I would get 15%off. This I duly did. I was then told I didn't qualify for the discount. I repeated the process three times to make sure I'd followed the instructions but still the same result. This is clearly totally dishonest and misleading information if not downright untrue. I am guessing the company relies on people shrugging and buying the product anyway, even without the discount. I didn't.

I was absolutely stunned to receive a… I was absolutely stunned to receive a free gift that I wasn’t entitled to today. I thought I was eligible to receive a gift with purchase but when I rang to enquire why I hadn’t, I realized that the offer only applied to full price items. My mistake. The excellent customer services lady sent me a fab gift anyway! Lots of products and just amazing service. This is the way business should be done, a rare occurrence I today’s commercial world. Well done Estée Lauder!

Awful consultation Awful. Really wanted to buy the double wear sheer foundation but the counter staff in john lewis solihull didn't understand basic requests such as, will it suit menopausal skin. Think she found it quite funny when I explained my hot flushes and my concerns about durability throughout the day. Message. Estee Lauder .......don't let younger employees make older customers feel unimportant and that they are wasting their time

Personalised consultation I visited Boots in Woking, Surrey , today and had excellent customer service from the consultant Patsy Gill. She has worked for Estée Lauder for so many years and I worked with her 25 years ago . She colour matched me with the perfect foundation and as well as that I bought the night repair serum . A lovely experience from a dedicated beauty consultant.

I ordered it last November 27th but… I ordered it November 27th but I didn't receive it yet. The customer service person said that the re-ship applied on December 11th. But nothing has changed. I've never had a delivery like this in my life, so I'm so upset and sad about this situation.