Disgusting Placed an order for a bag, got email from Paypal saying transaction had gone through. Had no order confirmation, bag now sold out and I've got to wait for Paypal to release my money. Rude, unhelpful customer service who insist I never placed the order. Never again

NOT your mother’s Nordstrom! What the hell Nordstrom! I just received a pair of shoes loosely thrown in a box without a shoebox. This is just one incident in a line of many. They used to take care of how they packaged shipments. It’s just been AWFUL for the past year. Didn’t mind spending a little more for quality brands because the customer service was so superior. Not anymore. Very sad.

Excellent online and offline stores Excellent online and offline stores. Clothes are really great quality. My last purchase was UGG winter boots, I`ve been watching them on multiple websites but the cheapest promotion was on Nordstrom and I didn`t regret when I`ve got my order. The item was packed great, size was perfectly fine fits me and I`ve got original leather brand new UGG for $99! Nordstrom you are wonderful! Thank you so much!

Shocking customer service For some bizarre reason, after I had entered my address, my order was processed on an old address(!), how I don't know, so I immediately requested the address change. Apparently they couldn't do this but I could cancel my order, so I requested the order to be cancelled but apparently I was now too late to cancel it. So my order will be carried away to a different address never to be seen again along with my money and I have no way of stopping it apparently!

Great Experience I ordered a dress online and it was a flawless experience. My order came quick and the dress was packaged professionally so It didn't have too many wrinkles. Unfortunately, it didn't fit so I brought it back to my nearest Nordstrom and was able to exchange it without any issue at all. Great experience! I'd definitely order again.