Purchased a pair of allen edmonds… Purchased a pair of allen edmonds strandmok blue soles and clearly they are seconds. One heel is longer in length than the other shoe. Absolutely wrong for them to do buyers like this. Will not order ever again from them and recommend everyone beware .... u won't get new but a seconds shoe which they should state clearly.

FRAUD! Unprofessional I received a $100 Nordstrom gift card from one of my students at Christmas, and I was saving it for a purse to buy in the spring- a tradition each Spring Break of mine. When I went to check out online on 3/31/24 on the Nordstrom website, I noticed a $0 balance just after scratching off the access code of my $100 gift card. I called Nordstrom Customer Service and gave them the card information, was told that this card was activated on 12/13/23 and used on 12/17/23- and she confirmed that it was fraud. What made this unfortunate situation so much worse, was that she did nothing to make it right- in her words, "These funds have been used, so there is nothing I can do." Nothing like Target several years ago who issued me a new gift card after confirming that a fraudulent charge was made on my Target gift card. The Nordstrom customer service rep confirmed that this was a fraudulent charge and went ahead to explain to me how the scammers get away with this. I personally think that doing nothing for the customer is irresponsible and unprofessional! Not to mention, I have a hunch that this must be an internal issue based on the numerous Trust Pilot reviews for Nordstrom that are similar. Nordstrom might as well be the new Walmart of department stores and I am no longer interested in being a customer of theirs. Side story- back in December, I ordered my son a pair of Ugg slippers on Nordstrom Rack online. What did I receive? A pair of women's boots- and when I tried to correct this, his size in the mens Ugg slipper was sold out by that point. What a mess this company is!

NOT your mother’s Nordstrom! What the hell Nordstrom! I just received a pair of shoes loosely thrown in a box without a shoebox. This is just one incident in a line of many. They used to take care of how they packaged shipments. It’s just been AWFUL for the past year. Didn’t mind spending a little more for quality brands because the customer service was so superior. Not anymore. Very sad.

Quick Tailoring and great shopping experience Got a pair of pants at the flagship in NYC and had them tailored on site. Turnaround was fast and they came out great

Nordstrom customer service assured me… Nordstrom customer service assured me that my order would be received after several weeks of waiting. I was in communication with them throughout the process asking for updates which they provided, assuring me it would be delivered. On the delivery date they cancelled the order. I complained and all they could offer me was advice about re placing the order. Remember, I had already placed and paid for the order! I'd stay away from these people, they clearly don't care about customer service and fulfilling orders.