Excellent help and service Excellent help and service. I have ordered ink here several times and its good ink, and good costumer service.

I am completely satisified with my service from 123refills Hi all, I am a long time customer of 123refills. I'm a paper card modeler, Aircraft, Vehicles, Buildings, Lighthouses, etc., and use a lot of ink! I had a black cartridge giving me a failure message, and I e-mailed 123 refills about the problem. I was surprised a few days later when they sent me another black cartridge to replace the defective one... & a color cartridge as well!! Thanks 123refills! satisfied loyal customer here.

I've never had ink recognition problems… I've never had ink recognition problems from my Epson using refills, but 2 of the cartridges sent by 123refills failed despite every effort to resolve. I went on Chat, and Steve was outstanding. He upped the issue to the support team, and they will resolve my problem with new cartridges. Thanks 123!

Made good on a challenging situation I've ordered toner from these folks before and it works well, so when the opportunity presented to order some masks too - i added a quantity to my toner order. Unfortunately, though the entire order shipped the same day, it was held up and eventually lost at the changeover between carriers in my town. Not happy. I reached out and communicated with Sam a couple times while still in the delayed delivery phase, he checked and we agreed upon a date for me to wait, and when it became more likely the order was lost, Sam sent me a replacement order. The toner arrived on Monday (1 business day after we communicated) and the masks shortly after. I appreciate that Sam made the best of a challenging situation and came through.for me. Thanks Sam!

Help completing order Placing an order this morning I had trouble signing into my account. I chatted with Sam who was most helpful and courteous and patient. Being a little older with some hearing impairment, it's always a bonus when the representative speaks clearly and slow enough for me to understand what is being said. Within a few minutes my order was completed. I was all customer service agents were as thorough and competent as Sam is. It was a wonderful experience