Lack of Concern & Compassion for Safety Made a reservation at 1:38pm, contacted RoomPicks at 2:00pm to cancel reservation based on safety concerns for my 4 minor children and myself. Absolute lack of compassion, slow response, when they did respond they reiterated screenshots, and had flagrant disregard for policy to refund reservation costs. Rooms, reviews, and other concerns are rampant with this company scamming people out of their hard earned money.

Total Scam… Double Books Total Scam… I booked a cabin in the woods and they DOUBLE BOOKED it… then asked me to “request a cancel my trip” so they could give me less money back. Total SCAM, do not book with them.

The WORST customer service I’ve ever… The WORST customer service I’ve ever experienced. There is currently a hurricane hitting the east coast forcing my sister and I to cancel our plans and they will not give us a refund for our room. It was a one night stay and it’s absolutely disgusting.

If I could give ZERO stars If I could give ZERO stars, that’d be more fitting. This is the worst possible company to ever book with, I suggest you stay away from them. I’m surprised Airbnb allows their behavior on their platform. We had to cancel our reservation due to an unexpected passing in our family and was promised a full refund for our trip from one of roompicks. Our whole trip was almost $1400 and they only credited back $500 and refuse to refund me any more. What a shame this company is for stealing money from me. Also, we were supposed to be staying at a hotel and from the reviews I’ve read about this company with hotels, I’m glad we didn’t.

This place is trash. This place is trash.. they provided a listing on air bnb.. disguised as a 2 bedroom and was 2 separate units. Then kept my money and wouldn’t refund. Garbage service.. garbage customer service.. dishonest! And Air bnb should be ashamed to use them. Believe all the other negative reviews. Rest assure I’m not a SCAM bot. Lol