This is an absolute horrible company This is an absolute horrible company. Was unable to travel due to a family emergency and they refused to refund us any portion of our nor would they change the dates for us. Gave us the biggest runaround. DO NOT BOOK WITH THIS COMPANY AT ALL. YOU WILL LOSE ALL OF YOUR MONEY!

The WORST customer service I’ve ever… The WORST customer service I’ve ever experienced. There is currently a hurricane hitting the east coast forcing my sister and I to cancel our plans and they will not give us a refund for our room. It was a one night stay and it’s absolutely disgusting.

Don’t book anything through roompicks. was the rental agent for a… Roompicks was the rental agent for a vacation we booked through VRBO. We paid over $530 a night to be told everything was extra. The “resort” was run down and severely overpriced. The listing was horribly deceptive. They didn’t respond to emails until the day before we checked out. The resort told me I didn’t book a king room with a balcony, even though I did. They said roompicks only sent over for a standard king with no balcony right next to US-1. They advertised a poolside tiki bar and ocean front bar as well as a beach. There is no beach, just a sand area surrounded by sea walls. The bars were only open for a few hours each on Thur-Sun and closed early half the time they were open. The resort charged everyone extra resort fees no matter who you booked through.

SCAM This is a company of scam artists that VRBO allows on their site. VRBO recently started allowing Hotels on their site and Roompicks is making a fortune upcharging this service. Do not purchase any listing associated with room picks. Just book through the hotel unless you want to pay double price. The customer service is TRASH!!!!! They don’t speak the language, leave you on hold and are RUDE!!!

This company misrepresented a hotel… This company misrepresented a hotel room in a rundown hotel on VRBO. It is a total lie. There is no reason for this to appear on VRBO but they do nothing about it. Beware of Roompicks masquerading as a VRBO. Shame on both companies!