ORDER #KD6681 So i ordered the 9070 office chair on 4/8/24 on the kerdom website, and became suspicious when my credit card alerted me to an international order being placed (payment was sent to France), but the customer service info places the company in LA county in CA. Today is 4/15/24 and my order still has not shipped. I tried to call on Friday but it went right to VM where i got a message saying the inbox was full. After spending a week reading reviews for orders directly from the website, I'm beginning to think I've been scammed. I will try again today to reach out, but if I don't get an answer or a response today I will dispute the charge with my CC and get my refund that way (since according to reviews trying to do this thru kerdom itself is a headache). The unfortunate thing is that I really want the chair I ordered. Guess once I get my refund I'll have to order it thru Amazon. Do NOT order your chair from their website. I wish I would have read the reviews before hand because I would have ordered it from Amazon to begin with instead. Edit. I have tried again to call today. This time it actually rang, but again went to VM where I got the same message saying the inbox is full. I have sent a text as well. We'll see how this pans out, but it doesn't bode well. Edit #2. I wrote everything before this on 4/15/24. About 15 minutes after I finished writing the first edit I received a phone call. The man on the other end of the line was definitely a French man, confirming that my payment was taken by a French company. He assured me that it was a mistake, that the warehouse was just really busy, and that my order would be shipped out that day, to be received in 4-5 business days. So I agreed not to contact my bank to dispute the charge for the chair. I was sent a FedEx tracking number not long after that and figured they had made everything right. Well today is Friday 4/19/24. And I received A chair today. Only problem is the chair I received isn't THE chair I ordered. I ordered the 9070 with thickened lumbar support and I received the 999. On top of that, both the chair I ordered AND the one I got are advertised on the website as having 360° adjustable armrests (adjustable up, down, forward, backward, and side to side), but the ones that came in the box are only adjustable up and down. I have sent a text and an email (cus the phone number still goes to a VM with a message that it is full, and the website says to text if there is no answer) to see what type of resolution can be worked out, so we'll see what happens. But at this point I don't have much faith in the outcome. I feel like I will be stuck with a chair I didn't order (so hopefully I end up liking it, as it doesn't look too bad on the website), and i will be surprised if and actually favorable resolution will come of this. Still one star. If you want one of these chairs: ORDER IT FROM AMAZON, that way at least you have a better chance at getting what you ordered, on time and accurate, with Cust. Service that will get you some sort of good outcome if things go bad with the seller.

The chair is well made and easy to assemble. The chair is well made and relatively easy to assemble. The instructions are straight forward and the video was very helpful. I did not realize that the button along the armrest allowed it to be raised/lowered. Its obvious but not stated in instructions. For my own comfort the headrest is a little too far forward from the back of the chair - it can tilt and go up or down but not forward or back a even a little.

RUNNNNN! I ordered a chair two weeks ago, the "package" came to the hub in my state but was recalled by the shipper. I called the customer service number on their website but it went straight to VM every time(626-900-1989). The business address is house which is a huge RED-FLAG, and their email responses is AI generated. Terrible business practices RUNNNN!

Better than the Box Store Chair by Far I purchased a chair from a box store, a gaming chair that looked and promised to be a replacement for a 10-year old ergonomic chair I could not replace as the company had gone out of business. The chair from the box store was a piece of junk. I searched online and found the Kerdom chair, read some reviews, watched a video and decided to make a purchase on Monday. Somehow the shipping address was incorrect. I texted the support number and received a reply immediately saying they would correct the shipping address. I sent an email as well, and the reply had the new shipping address noted on my order. The tracking information came quickly and two days later the chair was in my residence. Using a screw gun with an allen wrench bit, I assembled the chair in about 20 minutes. The quality of the parts is far superior to the box store chair. I had only one minor issue with one bolt not aligning with a hole while putting the base on the chair bottom, but I was able to re-align the bolt and hole. Other than that, the assembly went well, the chair sits well, moves well and I'm extremely pleased with the price I paid and the chair I have. Thank you Kerdom

9060h chair I have purchased a 9060h chair for my home-office. The chair is relatively easy and quick to assemble. The comfort is good for tall people. Good chair for non-intensive activity. Very attentive customer service.