RUNNNNN! I ordered a chair two weeks ago, the "package" came to the hub in my state but was recalled by the shipper. I called the customer service number on their website but it went straight to VM every time(626-900-1989). The business address is house which is a huge RED-FLAG, and their email responses is AI generated. Terrible business practices RUNNNN!

ORDER #KD6681 So i ordered the 9070 office chair on 4/8/24 on the kerdom website, and became suspicious when my credit card alerted me to an international order being placed (payment was sent to France), but the customer service info places the company in LA county in CA. Today is 4/15/24 and my order still has not shipped. I tried to call on Friday but it went right to VM where i got a message saying the inbox was full. After spending a week reading reviews for orders directly from the website, I'm beginning to think I've been scammed. I will try again today to reach out, but if I don't get an answer or a response today I will dispute the charge with my CC and get my refund that way (since according to reviews trying to do this thru kerdom itself is a headache). The unfortunate thing is that I really want the chair I ordered. Guess once I get my refund I'll have to order it thru Amazon. Do NOT order your chair from their website. I wish I would have read the reviews before hand because I would have ordered it from Amazon to begin with instead. Edit. I have tried again to call today. This time it actually rang, but again went to VM where I got the same message saying the inbox is full. I have sent a text as well. We'll see how this pans out, but it doesn't bode well. Edit #2. I wrote everything before this on 4/15/24. About 15 minutes after I finished writing the first edit I received a phone call. The man on the other end of the line was definitely a French man, confirming that my payment was taken by a French company. He assured me that it was a mistake, that the warehouse was just really busy, and that my order would be shipped out that day, to be received in 4-5 business days. So I agreed not to contact my bank to dispute the charge for the chair. I was sent a FedEx tracking number not long after that and figured they had made everything right. Well today is Friday 4/19/24. And I received A chair today. Only problem is the chair I received isn't THE chair I ordered. I ordered the 9070 with thickened lumbar support and I received the 999. On top of that, both the chair I ordered AND the one I got are advertised on the website as having 360° adjustable armrests (adjustable up, down, forward, backward, and side to side), but the ones that came in the box are only adjustable up and down. I have sent a text and an email (cus the phone number still goes to a VM with a message that it is full, and the website says to text if there is no answer) to see what type of resolution can be worked out, so we'll see what happens. But at this point I don't have much faith in the outcome. I feel like I will be stuck with a chair I didn't order (so hopefully I end up liking it, as it doesn't look too bad on the website), and i will be surprised if and actually favorable resolution will come of this. Still one star. If you want one of these chairs: ORDER IT FROM AMAZON, that way at least you have a better chance at getting what you ordered, on time and accurate, with Cust. Service that will get you some sort of good outcome if things go bad with the seller.

Helpful Crew. Great Product. I must say that they handled my issue with such swiftness and cordiality that I can only say good things about the company. The design of the chair is just perfect and exactly what I needed. Thank you for your help and support.

Not bad but stop the support team ghosing customers The support told me they would send me a new armrest after the left one they sent was damaged and then stopped responding and then just ghosted me completely, the armrest never to be seen. update: they were actually having issues in the warehouse and responded eventually, overall not a bad experience and the support was understanding

The chair is well made and easy to assemble. The chair is well made and relatively easy to assemble. The instructions are straight forward and the video was very helpful. I did not realize that the button along the armrest allowed it to be raised/lowered. Its obvious but not stated in instructions. For my own comfort the headrest is a little too far forward from the back of the chair - it can tilt and go up or down but not forward or back a even a little.