Top notch support I had an issue with the back support being stuck in the most reclined position. In under 12 hours I had a description of the fix along with a video link to the exact spot in the video that explains it in detail. The fix worked a charm. Top class support team!

Chair and customer service is great Chair and customer service is great. FedEx had a bad label on shipping and chair got returned mid way upon contacting customer service shipped another chair right away and were very courteous. Hoping to use it for years to come.

Excellent Customer Service I liked the chair and I thought it was well made for my size at least. I'm 5'2" and 128 pounds. Although the chair didn't suit my needs well, the service and responses from Hinomi were excellent. They responded to my questions almost immediately by email and promptly gave me all the information I needed. Excellent customer service!

Best customer support As i read online about their customer support reviews already, I also had a great experience in amending my order that i messed up online. They answered me in the middle of the night to make sure i get the correct order. 5/5 for their customer support.

I was having trouble with adjusting the… I was having trouble with adjusting the height of my chair and they were super quick in helping me find a solution and now i have a video to reference if this problem ever happens in the future yipeee. I LOVE HINOMI CUSTOMER SERVICEEEEEE :00