Beware I never ordered this service. Not only did they charge me they won’t issue a refund. Beware of this company.

SCAM (update) for 1/15/24 In my previous review the company responded saying they returned my funds. This is a direct lie. I have an open dispute with my credit card company which they have yet to respond to. Don't sign up for anything with this company. Small businesses should be the quickest to react to issues not the slowest..

Very poor customer service. Refused to refund my money after charging me for a second year of their garbage program! Very poor customer service! Program is a waste of time and money! Just a bunch of written instructions to read and attempt to follow. No videos or demonstrations of techniques. A year and a half ago I had a new dog with separation anxiety issues. I thought this program would help. They wanted me to shut myself in the bathroom with the dog for 30min then try to leave without the dog following. Keep repeating daily till it works. Seriously?? I wasn't expecting instant results, I know training takes time, so I went ahead and got the 1 year plan to save money. It was a waste, but I figured lesson learned. A year later a $119 charge hits my bank account with no warning. I immediately called Wiglo, who refused to refund my money. I had the charge reversed by Shazam as fraud, but Wiglo had the audacity to fight it and get the charge reinstated. I reached out to them again by email (they don't have a phone number to talk to a live person) . They are ignoring me now. I just want my money back!!

Room for improvement, but an incredible, well-thoughtout, clearly cared for product. They really go above and beyond. The customer service is great, the planning checklist, the way the individual plan is laid out, it's all very bite sized and I find it as a first-time dog owner, really easy to understand as I go. It does what you need to do: go slow. They clearly understand what it takes to train your dog, they make it easy for the dog owners to be able to get to the basic roots of how to communicate and build a relationship with your dog. Their layout and interaction for each plan is very well managed, and although i see room for improvement in the way this could be integrated into a better dashboard, I think for now, this is an incredible product that I can't wait to see where it goes.

Poor product and poorer customer service Tried to utilize this program to assist with working on reviewing skills with my older dog who is already pretty well trained (knows basic commands well). Wanted to work more on off leash training mainly. Program is not very interactive and doesn't really give more than just plain old common sense...if I wanted that I wouldn't have paid for it and would;ve used the money to get an in person trainer. Also, their cancellation policy and ability to contact customer service is a bit archeic for this day and age - emailing and not getting a response for a week, plus not being notified when susbscription renewals are coming up. Do not waste your money and get an in person trainer even if using for buffing up on skills.