Kelli
GBI saw significant progress with my dog I saw significant progress with my dog, within weeks of starting the program. We are down to just walking behavior now. The staff were very knowledgeable and helpful I would highly recommend this product.
Jane
GBDiscriminated me for disability I have… Discriminated me for disability I have that causes me to have reading issues, difficulties understanding lengthy explanations in text. They do not let previews. Thought there were videos with it. Don't want to refund me and ignored me when I explained it was difficult for me to understand and use. Lack of accessibility. I felt discriminated when I was told no refund and I explained in my second email why and did not get any answer for 15 days. If you have replied sooner I would not have felt discriminated. You now refunded me after posting this review.
Ben
GBTerrible Customer Service, Possible Scam We purchased the one year program, but then had no further use for it. One year afterwards, we were hit with the automatic 1 year charge of $119.88. Went to their website to ask for a refund and cancel subscription, Wiglo said we did not have a user name and there was no account with our email. So couldn't even cancel. There is no phone number for these people, so they were emailed. They canceled the subscription, but completely ignored any attempt to discuss a refund. We don't have the dogs, and I requested a refund the exact same day the charge went through - clearly with in the 14 days as stated on their website. After two days of being ignored, I am writing this review in order to get attention and get a refund, as it seems to have worked for other reviews here. Be very careful with this company, they are more than willing to collect money once people no longer want their service - which is very poor customer service at best and kind of scammy at worst. Again - Wiglo - please reach out! Edit - Once this review was written, the refund was offered within one hour. No communication was received prior to review. Upgrading to three stars due to my issue being resolved.
Amy
GBEliminated my training anxiety : ) I adopted a 4 month old puppy and was confused as where to start - potty training? separation/trust? Wiglo provided me with a great plan to organize and implement Max's training - it alleviated most of my worry in how to go about training my new puppy : ) Great layout of steps to take and descriptions of training implementation - requires some reading, patience and repeating to see the desired behaviors. Consistency and repetitiveness are key for my dog, and Wiglo helps me to keep on track and not confuse the dog, or overwhelm me! * also Wiglo support is great via email. Prompt and helpful responses from representative from the company. Hi Sarah J! : )
Meredith Kincaid
GBNon- Overwhelming Training! I really liked Wiglo. Training a dog can be overwhelming, but they break it down day by day. The lessons were easy to understand for me and my dog. I learned a lot about why my dog acts certain ways in situations and how to help that. I would recommend Wiglo to anyone who wants to train on their own time and have constant support. Plus, the price can't be beat!