TOTAL SCAM- No service at all My computer crashed on March 12th. I contacted them on March 13th because I was unable to access my backups. Was told they were migrating servers and it would take some time but I would have access to my data. I had to pay for a recovery service, lost tons of work time, had to spend hours recreating work, and months passed going back and forth with these people. I never received a refund, or credit, and after sending NUMEROUS cancellation emails as my renewal approached, these people have charged me once again for this TOTAL LACK OF SERVICE.

Terrible company, terrible experience Don't use this company. The backup is terrible as are their apps. Mobile sync is incredibly limited unless you purchase that particular add on. Ignore the reviews by various unknown bloggers on the internet, this company is terrible! Avoid!

Dishonest company Justcloud.com market their 'Unlimited' backup product(s) as totally unlimited, then hide 'fair usage' restrictions in the 'small print' of their terms and conditions. Mobile phone companies for example have similar agreements, but this doesn't make Justcloud's any less underhand. JustCloud are impossible to get hold of on the phone and awful to deal with via email. Yet when you're account is up for renewal they never leave you alone. A terrible experience and never to be repeated. I also reported them to the UK's Trading Standards and I think everyone with a similar complaint should do the same, otherwise they will just carry on profiting from underhand (and hopefully soon to be illegal) practices. One star is too much.

HAVING TO MAKE A CLAIM THROUGH COURT I cancelled my account when I received an invoice showing that my fees had increased nearly 3-fold. Their excuse was that their operating costs had increased but they had not notified me in advance and just took the money. I cancelled my account immediately and I have been chasing for a refund (as per their Ts & Cs) for 7 months - no response to e-mails, chat function doesn't work etc. I'm off to court now. DO NOT USE!

AVOID Justcloud AVOID Justcloud! They decided this year to double the amount they took from my account without warning or authorisation. The annual renewal email did not advise of any price rise and there is no response from their billing or customer service department. The chat feature no longer works. The listed telephone number is not valid and this company doesn't actually exist at the location they list on their invoices. I've had to contact my bank and raise a Credit Card dispute plus put a vendor block on Justcloud.com. The actual cloud backups appears to be working just fine, backed up files are still available even the ones backed up many years ago, but their financial behaviour is fraudulent and there is no response from this 'company'. Avoid this company.