Poor Customer Treatment I received an invoice today and realized it was time to cancel. I asked to cancel the service at the end of the month, which they said they could not do. Then I asked for credit for the remaining month, less today, and they said they could not honor that

I have been using them for 4 years… I have been using them for 4 years using Polycom VVX500, no problems. Just reset my phone today(been using for 4 years) and called support. In the past, I called support 2 years ago and was great. Today, I talked to support, no clue about phone, could not tell what was wrong, could see my MAC address, but could not send config file. Now, I have to look for new provider. Anyone have Ideas. If phone.com has a solution I will stay (if you are reading this). Going to keep till end of month have app on cell phone. Hope this helps.

Terrible customer service Terrible customer service. Did not work consistently. Charged for the entire year and then when cancelling they refuse to prorate any refund.

Existing Customer, Poor Experience I've been using Phone.com for the last 3+ years. We recently increased our # of phones/lines from 3 to 7. In doing so, Phone.com did not program them properly and then there was an issue with their network which prevented us from being able to set them up. We spent countless hours on the phone with Phone.com's support to no avail. They seemed clueless. Finally we hired an IT company to help us, who successfully got them working. We asked Phone.com for reimbursement on this invoice and they refused because we should have followed their support team's instructions .... which was to reset the internet equipment over and over again until we became tired of sitting on the phone with them. Phone.com is not worth the expense, hassle or poor excuse of a support team.

Worst phone service ever Worst phone service ever. Had them for 2 months and no calls can be made or received. Customer service is almost non existent and they use promts that don't answer the question. Then when you get someone if you ever do they ask the most basic things and the issue never gets resolved. Avoid this if your trying to run a business for a professional company. Phone.com is for anyone who wants to pay money but not have an actual working service.