Terrible customer service Terrible customer service. Did not work consistently. Charged for the entire year and then when cancelling they refuse to prorate any refund.

Useless Useless, poor quality of calls (drop out every 2 seconds despite being on 650mbps - Fast internet). Called and waited for 20 minutes to try and cancel and just gave up, no answer just repeated hold. Submitted a support message and received an automated response saying they'll be back to me in 24 hours... let's see.

I have been using them for 4 years… I have been using them for 4 years using Polycom VVX500, no problems. Just reset my phone today(been using for 4 years) and called support. In the past, I called support 2 years ago and was great. Today, I talked to support, no clue about phone, could not tell what was wrong, could see my MAC address, but could not send config file. Now, I have to look for new provider. Anyone have Ideas. If phone.com has a solution I will stay (if you are reading this). Going to keep till end of month have app on cell phone. Hope this helps.

SAVE YOUR MONEY I signed up for the starter plan on November 13, and just today I got an email that my account was suspended. I was using my phone number for the occasional phone call with a client, and during my first 1-2 weeks I sent some cold texts to businesses in my niche. I sent a maximum of 20 texts. Not once did I spam anyone or send an inappropriate text. After they suspended it, I requested a pro-rated refund or credit, which they didn't provide. I'm glad this happened early on so I didn't waste a lot of time and money with Phone.com's sub-par services.

Suspend my account for no real reason and refuse to give refund. My experience suggest that you should avoid them. I register for their online fax service with 2 fax number and a year of payment. One day after that my account got suspended because of "fraudulent activity" (by doing almost nothing). I called customer service and their answer is the suspension will remain and will not disclose the reason. After sometime I call them again request for my refund, they said they will not issue any refund or offer any service. It's free money for them at this point.