Brutal! Don’t walk! Run! Terrible customer service, terrible tech support, terrible product. Still trying to cancel my account- that’s becoming yet another strike. Don’t even begin with this company. Pay a little more elsewhere and get a lot! RUN!

I have been using them for 4 years… I have been using them for 4 years using Polycom VVX500, no problems. Just reset my phone today(been using for 4 years) and called support. In the past, I called support 2 years ago and was great. Today, I talked to support, no clue about phone, could not tell what was wrong, could see my MAC address, but could not send config file. Now, I have to look for new provider. Anyone have Ideas. If phone.com has a solution I will stay (if you are reading this). Going to keep till end of month have app on cell phone. Hope this helps.

If there was a way to give 1/3 of a… If there was a way to give 1/3 of a star, I would do so. Horrible! They are leaving us high and dry, and we are psychotherapy group practice. Endless run around and new regulations and administrative hoops that have rendered our phones non-functional. I am about to walk away and eat the cost. Our clients need access to us.

Terrible service Terrible company. Major hassle to set up, poor coverage here in Las Vegas, needs frequent updates that are a hassle to do, text messaging quit working and it was so much grief to resolve that I just went without texting for months, made it hard to port out my number out, kept billing me after I ported my numbers out. I switched to Tello, VASTLY better service. If you hate your life and want stress and wasted time, then phone.com is for you.

Two Aluminum Cans and a String Would Work Better App does not work. They asked me to make phone calls from my laptop. Notices about incoming calls were delayed. They refused to give me a refund. I filed a complaint with the FTC. I disputed the charge with my bank. Sometimes incoming Phone.com calls displayed myself as the caller. Text notifications delayed. Text notifications were often wrong. They keep promising to fix the app. But they don’t.