Where is customer support? We have a load balancer that equally distributes tasks across 7 servers, suddenly 1 of those servers is taking 100% CPU while the rest are taking 30% for the same load. This has negatively impacted performance. I opened a ticket more than 16 hours ago, no reply yet... Edit: Is the ticketing system broken? - When did the process change from creating a ticket to needing to call?

Why I am a lifelong Linode customer I found linode through a small project I had done a few years ago. Since setting up my account and VPS services, I have remained a consistent customer. Their support team reached out to ensure everything could be backed up when upgrading for the spectre vulnerability, over 30 days in advance. Their uptime is amazing, and they continue to add features like their DNS and firewall services. The prices are extremely fair for the service provided, and they are an independent company.

Cost Rising, Slow Support Times While linode is a alright host, it has its issues and a lot of them. They used to offer MongoDB Hosting, however stopped after no update to the community. Costs have also risen, while other competitors have lower costs. Support is also very slow, and it takes days for support to finally reach out.

False Advertising, Terrible Support They advertised that they are giving free $100 credit. But, if we signup, they cancel our signup without even allowing us to know why they cancelled our account. Additionally, we are unable to contact them via email or phone. I sent an email, no response. Tried to call, no one pick up the call. Worst experience! Linode = Sh*** Support. Stay away from this fraud company, guys!

Instant account cancelation when trying… Instant account cancelation when trying to create a new account. Do NOT waste your time with this unprofessional company.