I signed up for Linode and had false positive account block I signed up for Linode and had a false positive fraudulent activity notification after signup. I sent and an email and received no response after 2 days. As infuriating as that was I loaded 10 dollars call time and called them, spoke to a lady named Abrose or Amber, cant remember for sure. I recieved curteous and professional service. Just for this, I will choose Linode.

Where is customer support? We have a load balancer that equally distributes tasks across 7 servers, suddenly 1 of those servers is taking 100% CPU while the rest are taking 30% for the same load. This has negatively impacted performance. I opened a ticket more than 16 hours ago, no reply yet... Edit: Is the ticketing system broken? - When did the process change from creating a ticket to needing to call?

Overpriced and underperforming Overpriced and underperforming I used Linode as my first hosting provider ever, I thought it was good, it was not. Back then I didn't realize how overpriced and underperforming Linode was. The support wasn't bad, so that's why it's a 2-star instead of a 1-star review. Overall, don't waste your money on Linode unless you want to shove money into something that gives you no value for your buck.

Hates money and customers I'd love to not have to rent Amazon web services, but Linode just hates money and new customers. Literally impossible to create an account there. The 'blindfolded shotgun' method on cancelling sign ups is not a standardized security measure, if you didn't know, Linode.

4 year old hardware The support is great, but there are too many maintenance issues, every other month there is maintenance that requires powering off our servers. Every time there is maintenance they move us from Intel Gold which works OK to a 4 year old AMD CPU which cripples our app performance. It's very frustrating, they really need to update their hardware.