Great customer service Email was responded to within 1-2 hours, very short time. The rep listened to my concern and offered the suggestions to remedy the issue for me. He took the time to provide the information to me, in which I was able to make a decision within a few minutes and the issue was resolved. He even went out of his way to ask management for a credit on my behalf! Who does that anymore?? GREAT customer service. I deal with offices and people all day, every day, you don't find truly good customer service anywhere anymore. This was great.

Glenn helped me retain my e-fax… Glenn helped me retain my e-fax capability at a reduced price. He also recommended ways to prevent spam.

I was helped I tried to cancel the service after a free trial because the client I was going to need it for simply decided to take his business elsewhere and I could not afford the recurring fee without his custom. Glenn R. offered a less expensive plan with fewer pages and I changed to it and he helped me with the payment due date because of cash flow restraints. He was very kind and helpful.

Glaiza C. Glaiza C. I las upes because I could not fax a document that i needed however Glaiza helped me out and convenced me to not cancel the plan/account. Glaiza was very understanding and helpful throughout our chat, if I Ever need to contact yall again I hope Glaiza is the one that helps me.

My Experience with Metrofax What started out as a billing question turned into education for this older consumer. Spoke with a gentleman named Glenn R. He took the time to educate me on what I'm paying for, services offered and how to find that information online, given I rarely fax. He was very patient and answered all my questions! Kudos to Metrofax for having this fine employee!