I was helped I tried to cancel the service after a free trial because the client I was going to need it for simply decided to take his business elsewhere and I could not afford the recurring fee without his custom. Glenn R. offered a less expensive plan with fewer pages and I changed to it and he helped me with the payment due date because of cash flow restraints. He was very kind and helpful.

STAY AWAY!! Terrible Customer Service. I never write negative reviews but do yourself a favor and don't use this company. The only semi helpful people they have is in the sales department which forget who you are the moment you give your credit card number. I can't believe that they are still in business. Edit: Their social support team saw this review and assisted with our refund. Updated the review from 1-3 stars.

great customer service great customer service, thank you Chris.

Surprised to get decent chat service & fast My chat 'person' Glenn R. was very helpful and quickly helped me get my account number and sent me a welcome e-mail so I could log into my account. Once you get past the robot the person is helpful to your specific issue. I still prefer a customer service representative - there is e-mail as well, chat is better than e-mail, live phone rep is better than chat. What can I say - I like personal service when I can talk to someone. Glenn R however got the job done well!

"Chris I" was VERY helpful "Chris I" was VERY helpful, very clear, patient with me and answered all my questions quickly and in an excellent way. "Chris I" is an outstanding customer service representative. "Chris I" helped me identify my account usage, gave me suggestions to upgrade my plan, and assisted me with the upgrade. Thank you "Chris I". It was a pleasure working together on this.