Very satisfied longtime business account I've been using Metrofax for my business for years (a toll free number) Once, the combination of a foolish error mixing up credit card info and my spam folder catching their notices resulted in the mistaken closing of my account. When I realized the problem, I contacted their support and assisted by "Lyra". She understood the problem, confirmed my identity, and I was back up and running in minutes. What could have been an absolute disaster was resolved faster and more professionally than I could have hoped for. I'll be sticking with this service for as long as I have my business. They're great!

Surprised to get decent chat service & fast My chat 'person' Glenn R. was very helpful and quickly helped me get my account number and sent me a welcome e-mail so I could log into my account. Once you get past the robot the person is helpful to your specific issue. I still prefer a customer service representative - there is e-mail as well, chat is better than e-mail, live phone rep is better than chat. What can I say - I like personal service when I can talk to someone. Glenn R however got the job done well!

QUICK EXCELLENT SERVICE!!! I received my credit card statement recently and it had what I thought was an additional $5.00 charge from MetroFAX. It turns out that what I thought was an additional charge was actually a reduced charge [from $9.95 to $5.00] due to a $4.95 credit on my usual $9.95 charge that had been issued. Rowena very quickly tracked it down and explained it to me. Excellent service; quick response; professional!!!

"Chris I" was VERY helpful "Chris I" was VERY helpful, very clear, patient with me and answered all my questions quickly and in an excellent way. "Chris I" is an outstanding customer service representative. "Chris I" helped me identify my account usage, gave me suggestions to upgrade my plan, and assisted me with the upgrade. Thank you "Chris I". It was a pleasure working together on this.

I was having a billing issue after I… I was having a billing issue after I thought I had cancelled my account. I contacted customer service and Joke helped me out. I don't know if I will receive a full refund but I was treated very professionally and promptly. Joke did an outstanding customer service job, now we will see if MetroFax will be able to refund the amounts I feel I was overcharged. No matter the outcome, the customer service was excellent.