I was having a billing issue after I… I was having a billing issue after I thought I had cancelled my account. I contacted customer service and Joke helped me out. I don't know if I will receive a full refund but I was treated very professionally and promptly. Joke did an outstanding customer service job, now we will see if MetroFax will be able to refund the amounts I feel I was overcharged. No matter the outcome, the customer service was excellent.

Very satisfied longtime business account I've been using Metrofax for my business for years (a toll free number) Once, the combination of a foolish error mixing up credit card info and my spam folder catching their notices resulted in the mistaken closing of my account. When I realized the problem, I contacted their support and assisted by "Lyra". She understood the problem, confirmed my identity, and I was back up and running in minutes. What could have been an absolute disaster was resolved faster and more professionally than I could have hoped for. I'll be sticking with this service for as long as I have my business. They're great!

I was having trouble getting my fax to go through to a "non restricted number"… I was having trouble getting my fax to go through, stating that it was being sent to a "restricted" number. I have used that fax number before...but I didn't remember to put a "1" in front of the fax number to send, although it was a local number I was faxing to. Lyra P. at metrofax quickly helped me to resolve my problem through Metrofax Chat Services. I really appreciated her valuable and friendly assistance. Metrofax services have been "GREAT"!!

I was helped I tried to cancel the service after a free trial because the client I was going to need it for simply decided to take his business elsewhere and I could not afford the recurring fee without his custom. Glenn R. offered a less expensive plan with fewer pages and I changed to it and he helped me with the payment due date because of cash flow restraints. He was very kind and helpful.

The process to cancel my account was… The process to cancel my account was slow, but Chris I completed it well. He can't help that he has to do so many chats simultaneously, like all the poor chat humans. That was more than just pressing a button and acknowledging that I meant it suggests that one should not do business with MetroFax.