Their customer service cmmunication is awful Their customer service cmmunication is awful. My first time importing from overseas and it's very difficult getting answers for things I don't understand. Trying to search their site is very difficult as well and constantly give not found messages. Even logging in is difficult. If you go to clear it .com, there's no place to sign in just sign up, and they don't have an app. I ended up finding a independent customs broker because it was so aggravating through this platform. At least I get my questions answered right away and and explained.

As a first-time private individual cross board shipment As a first-time, private individual, many of the terms used in the online document requests are unfamiliar. Plus, one has to provide tax ID numbers and power of attorney. So, high risk identity information, plus the unfamiliar terms for shipping documents make the process scary. The potential for errors is high, along with costs and time delay. There was no information to guide first time users. In the end, my shipment arrived as expected.

Exceptional Service at Simplifying a Complex Process I recently ordered an antique Chinese chest from Singapore and had to import it to my home in Oakland, CA. I had no idea where to start or how to go about filing the paperwork for customs clearance. After receiving a message from the seller in Singapore that I would need a broker, a quick online search led me to Clearit USA. They have been amazing every step of the way, providing me guidance on the next steps and answering all of my questions. Most importantly, the response was extremely rapid and clear with fantastic messaging capability. And all at an extremely reasonable price. I would recommend their services to anyone as they make an impossibly difficult process move quickly and seamlessly.

Clearit is a game changer when it comes… Clearit is a game changer when it comes to the complicated and opaque world of international shipping and clearance. My only minor gripe is, even though the system is pretty streamlined, a few well thought out Loom videos showing new-comers the process and steps would be invaluable.

They made things very easy and… They made things very easy and understandable for a company that has never done anything like this before. I am not sure why everyone doesn't use them. They should get 10 Stars.