I was very appreciative with how quick… I was very appreciative with how quick and responsive everyone was with my customs entry. This was my first time clearing an inbound Ocean shipment and Clearit USA was amazing. I will use them again.

The experience was ok The experience was ok, but a bit confusing for a first & probably only time using the service. Also, once I did give all the information that was needed, I tried to contact your company twice to find if the item had actually shipped, but no one would answer my questions. I’m still not clear if the item is on its way or not & I’m just hoping that no news is good news…….-

Takes a little time to get paperwork… Takes a little time to get paperwork together, proof of origin, US customs invoice, PAPS #, BOL and Pro#, and power of attorney. From knowing nothing to do this is took me a few days from start to finish, but crossed the border with no issues!

Everything went smoothly and quickly, but feedback is sparse. Everything went smoothly and quickly. As a first time cross boarder shipper, that was key. What could have been improved was the sharing documentation with me, as all I got was an invoice that said everything was fine. Actually seeing the documents that were sent to customs and the trucking company would have gave me more confidence in the process.

Their customer service cmmunication is awful Their customer service cmmunication is awful. My first time importing from overseas and it's very difficult getting answers for things I don't understand. Trying to search their site is very difficult as well and constantly give not found messages. Even logging in is difficult. If you go to clear it .com, there's no place to sign in just sign up, and they don't have an app. I ended up finding a independent customs broker because it was so aggravating through this platform. At least I get my questions answered right away and and explained.