Inconvenient and unreliable Inconvenient and unreliable. Scheduled appointment made well in advanced was changed last minute (changed same day) via text message by company with no option other than a number to call to "talk to" a representative. Which ofcoarse means being placed on hold multiple times. This was for a safety recall.The company also has a policy of charging a customer 50$ if they cancel within 24hrs... this should be a two way street I will not be using this company or recommending

Terrible experience with a terrible company Terrible terrible company. Had appointment for Christmas Eve from 2-4pm for a technician to replace my car battery so we could be with family on Christmas Day. Didn’t hear anything so I called at 4:30 to get an update. They told me they have to cancel and that there was nothing they could do. At that point, it was too late to find a replacement so we were unable to be with family on Christmas. Terrible customer service, very overpriced. I would recommend staying away from this awful company

BADD Would be zero stars if it let me. Hired a technician to come out because my car was having trouble starting. After 5 hours the same problem was still present and the technician told me he replaced the starter but that wasn’t the issue and he didn’t know what was. I paid $800 for a 5 hours appointment which did not fix my car and now my car has new engine issues which were not present before this repair. On top of everything I caught the technician WATCHING PORN when I went to check in on the work. I am being ignored by customer service. Do not use this company.

Pls pls pls do not get your car done… Pls pls pls do not get your car done here go to a shop!!!! My brother car was worked on n a part was stolen off his car the technicians they send out u need to watch if they steal anything off ur car per the manager n u can't prove it they won't pay for it. My brother jaguar was working it only needed a battery swap his car is no longer working after the tech left his house. I'm sooooo upset we sent pictures of the part missing which was the module which controls the engine. N per the other reviews this is not a good company. My brother spent over 400 getting his key re programmed n over 200 ubering because his car is out of commission the customer service reps r terrible too nobody wants to help operational manager seen the pictures of the part missing but he stated it's he say she say was his response WHY WAS THE CAR WORKING BEFORE UR TECH CAME N WHEN HE GOT DONE REPLACING BATTERY NOT. Part that went missing is priced at 1800 so we are getting ready to sure since they don't care. Go to a shop r else get treated like we did they didn't offer to pay for all the money he spent ubering nothing but a I'm sorry we can't help u. Keep reading the reviews they just jack ur car up n cover each other.

They deserve no stars They deserve no stars. My first car I drove from carvana was a rogue and the technician said it was the fan turning on. It was actually the trans slipping. So I was able to switch into a new car. They came out to do a gasket and I thought I was good to go. Nope. I went to take my sick kids to the doctor and my car starts shaking. I park and pop the hood. The technician didn’t properly put the oil cap on and could have cost my engine. He brought out the wrong sized oil cap and than never heard from them again. They will destroy your car and not take responsibility to make it right. They ignore the issue and leave you wondering what’s going on. It has cost me in so many ways, from being carless for a week because of their lack of communication and negligence. Save your money and car and go with someone else.