This company needs new CTO or CEO This company needs new CTO or CEO ... or both Upon creation of my profile on their mobile app I can not login to it neither on mobile app, nor on any browser. To add insult to injury their support page does not allow me to submit my complaint because you need to choose a type of complaint with drop down box, but does not work. I guess I am not renting an EV next time, Elon :)

I am waiting for a resolution to simple account issue I am waiting for a resolution to a billing problem at ChargePoint. Back on October 12, an authorized replenishing of the account failed after more than a year of successful transactions with the same MasterCard. At least 5 phone calls with long wait times and several emails, I still have no resolution. Funnily enough, that same card works fine without a ChargePoint account.

Account closed - refund not paid - no reponse I had to open an account with this company because there is no other way of using their EV chargers This has since required another £10 leaving my balance £13.29. I decided to close my account and get my balance returned - sounds simple but nothing happens. After 30 days I tried to email them ... no result; telephone on voicemail. It seems as if there is a policy to keep hold of customer's money

Do not use this company if you can… Do not use this company if you can possibly do so...... Ok so they charge your card with £10 to hold in your account. Sorta ok with that, the only time I charged with them after about 6 months, was a v short charge worth £7.03. after this they then charged my credit card £30. I immediately closed my account 3rd Jan 2024 and still no refund..... For the £30 charge I have raised a dispute with my credit card who sided with charge point, because they have my credit card details, so it's a valid charge. I've reopened the dispute as charge point have not complied with their own t&C's which say when balance goes below auto reload level they will charge you the higher of £10 or the average use of through their app/account. Only used them once in over 6 months..... Credit card company are reviewing currently. All as I get from charge point is an email every now and again saying they are having problems with their systems and you'll get the money, just wait a further 14 days..... In my mind they are a bunch of criminals and couldn't give 2 f's about their "customers"

Charge point à éviter Super U indique sur son parking 1 heure gratuite. Mais il faut donner sa carte de crédit. Conclusion charge point m’a débité 10€ 😌