Zero customer support We have had our two chargers installed for three years and the support contract was renewed in October at a cost of £1,620. One of our chargers has mysteriously managed to uninstall itself in December and requires an engineer to set up the charger again. I have chased this up weekly and keep being told the support team will get in touch but they don't reply, even when their colleagues are forwarding emails telling them to respond urgently. There is no way to speak to the service team directly and nobody seems to care about customer service at all. We are now trying to request a refund for the support contract and will buy new chargers from an alternative supplier who will hopefully provide some kind of support.

Chargepoint provides charging services… Chargepoint provides charging services for my employer and about 40% of times their stations fail to work and you have to rejoin a waitlist. Chargepoint has no process to take customer complaints and no ticketing system to track customer issues, they don't care about their customers. The station numbering system is very poor and you have to park your car and get out of your car to figure out the station number and often the plastic is decomposed and you cannot read the content and the station number.

I wouldn’t even give 1 star I wouldn’t even give 1 star. This company seems to be taking funds time and time again out of my account - this must be illegal. Our first EV charge experience away from home, the instructions made out the app had to be installed, I have had four transactions for what was actually only £5 of charge yet multiple £10 and £15 transactions on multiple days. Customer service line very difficult to hear clearly when I complained. I think I will have a refund but who knows…..

I am waiting for a resolution to simple account issue I am waiting for a resolution to a billing problem at ChargePoint. Back on October 12, an authorized replenishing of the account failed after more than a year of successful transactions with the same MasterCard. At least 5 phone calls with long wait times and several emails, I still have no resolution. Funnily enough, that same card works fine without a ChargePoint account.

This company needs new CTO or CEO This company needs new CTO or CEO ... or both Upon creation of my profile on their mobile app I can not login to it neither on mobile app, nor on any browser. To add insult to injury their support page does not allow me to submit my complaint because you need to choose a type of complaint with drop down box, but does not work. I guess I am not renting an EV next time, Elon :)