Stay away ! Like virtually everybody else who is assessing Chargepoint, I feel obligated to warn others against this company. They do not deliver - but rather they will take your money and when you ask to have your money back, the most you can hope for is a response that they will get back to you ... and nothing happens. I regret not having checked them on Trustpilot before engaging with the company.

First use I was double charged.. First use I was double charged.. A week later I tried the same charger station but different number..it was like pulling teeth said charger not recognised after several attempts..Oooof… Then card not recognised then not charging try again give up..unplugged my car and drive home with the charge I had when I arrived at the EV charge point.. Opposite of a simplified user friendly experience!! Used at Cheshire Oaks..

I am waiting for a resolution to simple account issue I am waiting for a resolution to a billing problem at ChargePoint. Back on October 12, an authorized replenishing of the account failed after more than a year of successful transactions with the same MasterCard. At least 5 phone calls with long wait times and several emails, I still have no resolution. Funnily enough, that same card works fine without a ChargePoint account.

Zero customer support We have had our two chargers installed for three years and the support contract was renewed in October at a cost of £1,620. One of our chargers has mysteriously managed to uninstall itself in December and requires an engineer to set up the charger again. I have chased this up weekly and keep being told the support team will get in touch but they don't reply, even when their colleagues are forwarding emails telling them to respond urgently. There is no way to speak to the service team directly and nobody seems to care about customer service at all. We are now trying to request a refund for the support contract and will buy new chargers from an alternative supplier who will hopefully provide some kind of support.

DO NOT SIGN UP FOR ChargePoint DO NOT SIGN UP FOR ChargePoint! They automatically charge your credit card (auto-reload). I have been told once you sign up and you agree to the terms and conditions you agree to auto-reload and you cannot DISABLE this feature!!!! In the US they allow this feature to be disabled. Every electric charging station has an app that you must download and use. All apps required auto-loading of funds.