First time EV charger user and annoyed Too late. I’ll be deleting the app. I tried their station for the first and last time. It’s right beside my house at a community centre. I signed up and when I tried to use the charger it said there was a network issue for 3 tries. I then called the support number on the charger and was on hold for 5-10 min. It’s cold outside and I’m annoyed bc of the inconvenience. Not a good first impression.

First use I was double charged.. First use I was double charged.. A week later I tried the same charger station but different number..it was like pulling teeth said charger not recognised after several attempts..Oooof… Then card not recognised then not charging try again give up..unplugged my car and drive home with the charge I had when I arrived at the EV charge point.. Opposite of a simplified user friendly experience!! Used at Cheshire Oaks..

inappropriate charges to cc and not reliable Unreliable at several locations. Cost is astronomical for an EV charge as they continue to charge your credit card, even though your car has completed charging. App did not work, so had to use credit card at the station. I have very little confidence in ChargePoint. They are making a lot of free money.

I wouldn’t even give 1 star I wouldn’t even give 1 star. This company seems to be taking funds time and time again out of my account - this must be illegal. Our first EV charge experience away from home, the instructions made out the app had to be installed, I have had four transactions for what was actually only £5 of charge yet multiple £10 and £15 transactions on multiple days. Customer service line very difficult to hear clearly when I complained. I think I will have a refund but who knows…..

Do not use this company if you can… Do not use this company if you can possibly do so...... Ok so they charge your card with £10 to hold in your account. Sorta ok with that, the only time I charged with them after about 6 months, was a v short charge worth £7.03. after this they then charged my credit card £30. I immediately closed my account 3rd Jan 2024 and still no refund..... For the £30 charge I have raised a dispute with my credit card who sided with charge point, because they have my credit card details, so it's a valid charge. I've reopened the dispute as charge point have not complied with their own t&C's which say when balance goes below auto reload level they will charge you the higher of £10 or the average use of through their app/account. Only used them once in over 6 months..... Credit card company are reviewing currently. All as I get from charge point is an email every now and again saying they are having problems with their systems and you'll get the money, just wait a further 14 days..... In my mind they are a bunch of criminals and couldn't give 2 f's about their "customers"