I have ChargePoint charge for my home I have ChargePoint charge for my home which has failed me for the second time. The first time the cord was faulty and they were very quick to replace the cord with a new one. This time the charger has died. I got on the phone with the support tech, and we verified that the charger was no longer working. He told me that he couldn’t do anything to help me, but would forward my information to someone who could and that they would respond within 5 business days. They reached out to me telling me that the charger was still under warranty and requested that I send pics and proof of purchase and stated that a replacement charger would be sent to me as soon as that information was received. I immediately sent the requested documentation. Since then there has been silence. No one has gotten back to me. I have reached out via phone, email and web form and still no response. I’m going on three weeks without a charger and am baffled on what steps to take next. Every attempt I take is met with silence. Customer service is incredibly important to me and because theirs is lacking and I’ve had two issue with this charger, I can NOT recommend purchasing a charger from ChargePoint. Find a different brand, there are plenty good reliable ones out there.

Account closed - refund not paid - no reponse I had to open an account with this company because there is no other way of using their EV chargers This has since required another £10 leaving my balance £13.29. I decided to close my account and get my balance returned - sounds simple but nothing happens. After 30 days I tried to email them ... no result; telephone on voicemail. It seems as if there is a policy to keep hold of customer's money

Zero customer support We have had our two chargers installed for three years and the support contract was renewed in October at a cost of £1,620. One of our chargers has mysteriously managed to uninstall itself in December and requires an engineer to set up the charger again. I have chased this up weekly and keep being told the support team will get in touch but they don't reply, even when their colleagues are forwarding emails telling them to respond urgently. There is no way to speak to the service team directly and nobody seems to care about customer service at all. We are now trying to request a refund for the support contract and will buy new chargers from an alternative supplier who will hopefully provide some kind of support.

inappropriate charges to cc and not reliable Unreliable at several locations. Cost is astronomical for an EV charge as they continue to charge your credit card, even though your car has completed charging. App did not work, so had to use credit card at the station. I have very little confidence in ChargePoint. They are making a lot of free money.

System fails multiple times System fails multiple times. The data keeps getting deleted from the account so cannot charge work for electricity used. System repeatedly failed to connect to the internet. Not worth the money.